On-site Field Service
To schedule a visit, please call the scheduling department at 1-800-523-9466 (select option 4 then option 1) or click here.
System Optimization (recommissioning)
| If you are interested in recommissioning your current Lutron system, this is the best option for you. Click here to learn more. |
| Lighting Energy Audit | A lighting energy audit will identify strategies and solutions that can reduce energy usage. Click here to learn more.
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| System Start-up | This occurs upon completion of installation. Typically, an electrical contractor will contact Lutron for scheduling. We require at least 10 business days notice to schedule start-up. For additional information on start-up procedures, please refer to your system type under the “Commercial Product Help” option. |
| Enhanced Documentation | We can provide enhanced documentation that details the startup procedure being performed. This documentation can also be helpful in achieving some LEED points. Click here for more details. |
| Commissioning Agent Walkthrough | If you are applying for LEED certification, this visit is intended for you. During it, a Lutron Field Service Engineer will demonstrate lighting system functionality for your commissioning agent. |
Training | If staff turnover leaves you without employees trained on the lighting control system, Lutron can help. When you reach a Scheduling Representative, mention your interest in system training. For a training agenda for your system type, please refer to the "Commercial Product Help" section. |
| Reprogramming | If your lighting preferences or needs for a space have changed, a Lutron Field Service Engineer can visit your site to reprogram the lighting to your requests. If you are interested in this, you should consider system optimization. |
| System Repair | If you have a system problem that you were unable to resolve with the assistance of our Tech Support Representatives, you can request a visit by a Field Service Engineer to diagnose and resolve the issue. |
| Service Plans | After a system is up and running, we can deliver ongoing service and support for many years to come. We have three standard Support and Maintenance Plans available with parts and labor coverage. Click here to learn more. |
Not seeing a lighting system service that you are looking for? Click here.
Service Offerings: For more details on some of these and other services, please click here to see the specification submittal.