Parts  

Spare Parts Packages 

Having common replacement parts on hand at your facility can minimize downtime in the event of a system failure. Often, replacement dimmer cards can be installed in minutes, and the Lutron 24-hour Tech Support team is available to walk your maintenance employee or local contractor through the process.

We can recommend spare parts based on the specific configuration of your system and any unique requirements you may have.

For more information, please call 1-800-523-9466 (select option 4 then option 2) or click here to contact a Parts Specialist. 

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Replacement Parts

If you are experiencing a problem with your system and Tech Support has directed you to order a replacement part, the process to do so is very simple. To speak to a Parts Specialist about ordering replacement parts, please call 1-800-523-9466 (select option 4 then option 2). If you can have the following information before calling Lutron, it will help to speed up the process:

(1) Lutron Job Number: Currently, you can find this number, commonly referred to as the “Lutron Project Number,” on the front of any dimming panel (labeled as “J/N #”), on the As-Built drawings, or on system submittals. It will be 5, 6 or more digits long. If your system was manufactured prior to 1992, the panel label will have a “Pre-System #” or “Serial #” and will be formatted as 012-#### or 014-####. 

(2) Part Number: This number will be given to you by Tech Support, or it may be found on the part that you are replacing. If you have not spoken to Tech Support, a Parts Specialist can help you find the part you need.

You can also click here to request a quote online.