Frequently Asked Questions for:

GRAFIK Eye LIAISON

 

 

1. Where can I get the latest version?
2. What are the latest bug fixes?
3. What Operating Systems will work with LIAISON?
4. What steps should I follow when helping another person with LIAISON software issues?
5. Why am I having problems installing LIAISON?
6. Why am I getting the following error message: "Can’t Locate PRG"?
7. Why am I getting the following error message: "Can’t find mains" or "Error code --5"?
8. What should I do if I got "Not Enough Memory" Error (Error code 7) while trying to run LIAISON?
9. Why am I getting a "Too Few Parameter" error?
10. Why am I getting a "3049" runtime error?
11. How can I connect to a GRX-PRG, if there is only USB port on my computer?
12. Why some SeeTouch or European accessory controls are shown as NTGRX controls in online mode or after decompile?
13. What should I do if I only need LIAISON for Timeclock related programming?
14. What is Partial download? What can I do if I don’t want to overwrite the whole system?
15. How to trouble shoot Day Light Saving related issues?
16. How to troubleshoot Astronomic Timeclock related issues?
17. Why my Timeclock events do not fire?
18. How to deal with a "floating holiday"?
19. How to check/set time in a GRX-PRG?
20. How to check the code Rev of a GRX-PRG?
21. How to check LIAISON code rev?
22. What should I do after I decompiled from a brand new PRG?
23. What should I do before using LIAISON to program a system?
24. LIAISON and System compatibility chart

 

 

2. Where can I get the latest version?

   The latest version can be obtained a few different ways:

   1). Off the Web at www.lutron.com/grafikeye/liaisonreg.asp

   2). Get a LIAISON installation CD

   LIAISON CD is shipped with GRX-PRG or GRX-CI-PRG. You can also order a copy from Lutron.

   The latest LIAISON is LIAISON 4.0.

3. What are the latest bug fixes?

   Bug fixes and feature enhancements can always be viewed by looking at the reference document: the readme.txt. (This document is also distributed with the application.)

4. What Operating Systems will work with LIAISON?

   LIAISON has been tested on the following operating systems: Windows 95/98, NT/2000, XP and ME.

5. What steps should I follow when helping another person with LIAISON software issues?
   1. First and foremost, always ask the user what version of LIAISON and the PRG is being used.
   2. Ask the user what the problem is.
   3. If the version is prior to the current version, cross reference the problem with the Readme to see if the problem has been encountered and fixed in the past.
   4. If it is discovered that the problem has been fixed in subsequent versions of LIAISON, then tell the user to obtain the latest version of the software. Encourage the user to call back if the problem is not resolved.
   5. Try to reproduce the problem on your own machine. This step can help enormously when trying to debug a problem.
   6. Try to isolate the variable as much as possible. Use different tools like System Status screens, Event Logging, etc. etc.
   7. Try and generate a workaround or fix the problem.
   8. If you cannot resolve the issue, tell the user you will get back to him/her, and then use the appropriate channels to get support from within Lutron.
6. Why am I having problems installing LIAISON?

   With most Windows-based software applications, memory-resident applications must be disabled. This includes anti-virus software. Please be sure to quit all applications, and force-quit the anti-virus process. (The latter is often achieved by holding down ctrl-alt-delete.)

   If you got "The Win16 Subsystem was unable to enter Protected Mode, DOSX.EXE must be in your AUTOEXEC.NT and present in your PATH. " error during installation, it is related to the Windows configuration of your computer.

   Please refer to the following article from Microsoft which explains the error and provides solution.

   http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/Q103/1/04.asp&NoWebContent=1 

7. Why am I getting the following error message: "Can’t Locate PRG"?

   This error occurs when a connection is being established to a COM Port that doesn’t have a PRG connected to it. Be sure to verify that the COM Port you are selecting is the correct one. Also, make sure the PRG is powered and the LED is on.

8. Why am I getting the following error message: "Can’t find mains" or "Error code --5"?

   This error occurs, in the most simple case, when there aren’t any GRAFIK Eye 31/41/35 or 4500s on the link.

   If you do have units on the link and are still receiving the message, then do the following:

   • Verify the communication wiring
   • Make sure all units are powered
   • If you are using a USB Serial adapter, please check the COM port number of the adapter using Windows Device Manager.
   • Make sure that all units are addressed (This step requires entering program-mode on the GRAFIK Eye. Consult label on the unit or contact Lutron tech support for help)
9. What should I do if I got "Not Enough Memory" Error (error code 7) while trying to run LIAISON?

   There is not enough resource to run LIAISON. First to close some running programs on your computer to free some resources or restart your computer to solve the possible memory leak issue then start the LIAISON program.

   If the problem persists, you may need to check your computer memory settings.

10. Why am I getting a "Too Few Parameter" error (error code 3061, 6003 etc)?

    This issue is related to the language or the regional setting of the Operating System. Customer may experience a "too few parameter" run time error while running LIAISON under Spanish Windows 98 or French Windows 98. This issue is fixed in Liaison 4.0.

11. Why am I getting a "3049" runtime error?

    This is because the program cannot open a database or the database file is corrupted.

    The user can reinstall the LIAISON software to recover the databases that are distributed with LIAISON. (Please note this step cannot recover the user LIAISON project file.)

    It may also happen when there is not enough disk space to run LIAISON on the user’s computer.

12. How can I connect to a GRX-PRG, if there is only USB port on my computer?

    You can use USB Serial adapter to connect you computer to a GRX-PRG.

    Disable the "Power Save feature" of the USB port on the Laptop. Otherwise the unit will appear to work for a while and then power down while the laptop is powered off battery. (For Windows XP: Go to Device Manager (Control Panel -> Hardware), select USB devices, Open it's Properties, Uncheck the box that allows "power down the device when in battery mode.")

13. Why some SeeTouch or European accessory controls are shown as NTGRX controls in online mode or after decompiling?

    If the only difference between certain SeeTouch controls, European controls and the corresponding NTGRX controls is their physical appearance, the style information is not provided to LIAISON from the hardware.

    So these SeeTouch or European accessory controls will be shown as corresponding controls of other style (i.e. NTGRX-xx). The function and the programming of the controls are correct. And the controls can be programmed via LIAISON correctly.

14. What should I do if I only need LIAISON for Timeclock related programming?

    LIAISON offers a Timeclock Only option. For a Timeclock Only project, LIAISON provides a simplified menu, toolbar and Transfer option screen to do only Timeclock related programming.

    The user can create a Timeclock Only project or convert a Programmable System project to a Timeclock Only project.

    • To create a Timeclock Only project:

      On the File menu select New, on the New Screen, select Timeclock Only Option.

    • To convert a Programmable System project to Timeclock Only project:

      On the File menu, select Convert Project Type: Programmable System -> Timeclock Only. (You can always convert the project back to Programmable System project later.)

15. What is Partial transfer? What can I do if I don’t want to overwrite the whole system?

    Before transferring to the system, the user can select Complete Transfer or Partial Transfer on the Transfer Option Screen. When Partial Transfer is selected, the user can specify what to transfer using the Transfer Option screen.

    If the user does not want to overwrite the whole system, Partial Transfer can be used and only the user selected parts will be transferred to the system.

16. How to troubleshoot Day Light Saving related issues?
    1. Check GRX-PRG code rev

       The code rev of the GRX-PRG should be at least 3-10. If not, contact Lutron hotline.

    2. Make sure the Day Light Saving information in the PRG is correct

       • Decompile the system

       • Open the Decompiled file

       • Open the System Location screen

         (On the View menu, select Location)

       • Make sure the Location and DLS start and End Time is correct.

         If not, reprogram the location and retransfer the information to the PRG.

    3. Check if the time in the GRX-PRG is correct

       In Online mode, from Online Options menu Select Set Time and Date

       Make sure the time in the GRX-PRG is correct. If not, type in the correct time and click Synchronize button to set the time in the PRG.

17. How to troubleshoot Astronomic Timeclock issues?
    1. Check the GRX-PRG code rev

       The code rev of the GRX-PRG should be at least 3-10. If not, contact Lutron hotline.

    2. What is the code rev of the LIAISON that is used to download information to the system?

       The LIAISON code rev should be <= 2.72 or > = 3.0. If LIAISON 2.90 was used, please transfer Location information and Timeclock information using latest LIAISON.

    3. Make sure the Location information in the PRG is correct
       • Decompile the system
       • Open the Decompiled file.
       • Open the System Location screen.

         (On the View menu, select Location)

         Make sure the Location and the Latitude, Longitude and Time Zone information is correct. If not, fix the Location information and retransfer it to the system.

    4. Make sure the time in the GRX-PRG is correct

       In Online mode, from Online Options menu Select Set Time and Date

       Make sure the time in the GRX-PRG is correct. If not, type in the correct time and click Synchronize button to set the time in the PRG.

       View the Sunrise/Sunset time

       In Online mode, from Online Options menu Select Today’s event.

        

        

18. Why my Timeclock events do not fire?
    1. Check Today’s event
       • In Online mode, from Online Options menu Select Today’s event.
       • In the title bar, check if the correct Schedule --- weekday, weekend, Special 1 or Special 2 is selected.

       If Suspend is shown, no schedule is select for today.

    2. Make sure there is Timeclock events scheduled for today.
    3. Make sure correct events were programmed for a Schedule
       • In edit mode, Open Timeclock menu select Schedule
       • Make sure there are events scheduled under the correct time
       • Make sure correct main units were selected for the Timeclock events

         (For most events, main Units need to be specified.)

       • Verify all 4 Schedules
    4. Make sure correct Schedule were selected for a given date of each week.

       In Edit mode, open Timeclock menu Select WeekDay/Weekend

       If no schedule was select for a given date, no Timeclock event will run on that date.

    5. Make sure correct Schedule were selected for a certain day of the year

       In Edit mode, open Timeclock menu select Calendar

    6. Check if a Schedule is selected for a special day of a year.
    7. Make sure the Dip Switch 8 of a GRX-PRG is On, which means the internal Timeclock is enabled.
    8. Make sure the Timeclock of the Main units is enabled.

       In Online Mode, open Online Option menu and select System Status.

        

19. How to deal with "floating holiday"?

    If you want to run a special Schedule for a "floating holiday" every year, you need to reprogram the Calendar and transfer to the system every year.

    "floating holiday’ means the holiday that does not happen on a fixed day of a year, i.e. Thanksgiving,

20. How to check and set time of a GRX-PRG?

    In Online mode, from Online Options menu Select Set Time and Date

    Make sure the time in the GRX-PRG is correct. If not, type in the correct time and click Synchronize button to set the time in the PRG.

21. How to check the code Rev of a GRX-PRG?

    In Online mode, from Online Options menu Select Terminal

    In Terminal window type in V, and the GRX-PRG will respond its code rev.

22. How to get LIAISON code rev?

    From Help menu, Select About LIAISON

23. What should I do after I decompiled from a brand new PRG?

    In a LIAISON project file that was created by decompiling from a brand new PRG, the Location is blank and weekday/weekend is suspended. These data needs to be fixed, otherwise Timeclock will not work correctly.

    1. Select default Schedule for each day of a week

       Open Timeclock menu select Weekday/Weekend

       Select a schedule for each day of a week.

       (In a brand new PRG, no default schedule is specified.)

    2. Set Location

       Open View menu select Location 

       Select a location or specify a user defined location, otherwise DLS time and Astronomic time will not be correct.

       (In a brand new PRG, no Location related data is specified.)

    3. In online mode, set the correct time in a GRX-PRG.

       (In a brand new PRG, time has not been set.)

24. What should I do before using LIAISON to program a system?
    1. Make sure the system is wired correctly
    2. Make sure all the Main units are addressed
       • All Main unit should be addressed on the unit locally
    3. Make sure the DIP Switch setting of all units in the system is correct.
       • All Accessory controls should be addressed locally using DIP switches
       • All Accessory control function should be set locally using DIP switches

        

25. LIAISON Rev and System compatibility chart

    LIAISON Revision	Major changes	Hardware requirement
    LIAISON 3.0 (10/2003)	Support Shade Enabled Main unites	Main units rev: 72 GRX-PRG rev: 3-B
    	Support Shade Wall Stations (SG-2W, SG-3W, SG-3WRL, SG-3WD, SG-5WRL)
    	Support Grafik Eye Sovia Control (SG-SVC)
    	Support new circuit selector load type (AV-Motor)
    	Removed the GRX-ATC related menu options.
    	Support GXI-3104
    LIAISON 3.1 (12/2003)	Restored the "Timeclock Only" menu Options which was removed in LIAISON 3.0.
    	Daylight saving Start/End Time will be saved properly when selecting a default Location.
    LIAISON 3.2 (5/2003)	Support GXI-3504
    	Support GRX-GC, GRX-CCO	GRX-PRG rev: 3-B
    	Support After Hours Mode	GRX-PRG rev: 4-2
    	Enhanced Serial Communication
    LIAISON 3.3 (7/2003)	Enabling Timeclock feature for individual main units works properly via System Status window in Online mode.
    	GRX-CCO (Zone mode) DIP switch setting for Mode 4, 0 shade groups can be read correctly.
    LIAISON 3.4 Beta (01/2004 to field service people)	Support GRX-PM6
    LIAISON 4.0 (08/2007)	Support GRX-CI-PRG and GRX-PRG. Support --A, 2-8, 2-9, 2-A load type.