Applies to: European Economic Area only
Revised: December 31, 2022

Lutron.com/Europe Privacy Policy

This Privacy Policy describes personal data we collect when you use our website (www.lutron.com/europe) and provides information about your rights.

If you use other Lutron websites, software, or Apps, see the privacy notifications for the website, software, or App you are accessing. If you “sign in” to a myLutron account please note that there is a different privacy notification that you should review.

What information do we collect and for what purposes is your data used?

  1. Website performance.  Lutron utilizes technology to accumulate information about traffic on our websites. The data collected may include your IP address, information about the browser being used, server logs, the pages you view at Lutron web sites, the links you click, and other actions you take in connection with Lutron web sites.

    We use this information on an individual and aggregated basis to gather information to design and improve our web pages, monitor website usage, and compile business and technical statistics. Lutron does not sell or rent such information to third parties for the purpose of soliciting you for non-Lutron products and services.

    The legal basis for use of your personal information is that it is in our legitimate interest to use your personal data to build and maintain a quality website experience for our customers.

  2. Customer service. Our website uses various user interfaces to allow you to provide your contact information and to request information about our products and services (e.g. requesting product literature). This website also provides the ability for you to initiate an online “chat” to obtain customer service. Contact information may be requested in each case, together with details of other personal data that is relevant to your customer service enquiry. This personal data is used to enable us to respond to your requests.

    The legal basis for use of your personal information is that it is in our legitimate interest to use your personal information to provide quality customer service to you.

  3. Enrolling in email marketing from Lutron. From within this website, you may be able to “opt in” to receiving marketing email communications from Lutron. Know that you can unsubscribe at any time by clicking the “unsubscribe” link from within the marketing email.

    The legal basis for our use of your data is your consent.

  4. Providing Website feedback to Lutron. Our website provides you with the means to contact us to inform us of issues with our website, such as broken links. Your data is used by us to investigate your comment and initiate modifications to our website.

    The legal basis for use of your personal information is that it is in our legitimate interest to use your personal data to build and maintain a quality website experience for our customers.

  5. Business administration and legal compliance.  We may use your personal information for the following business administration and legal compliance purposes:

    • to comply with our legal obligations;
    • to enforce our legal rights; and
    • protect rights of third parties.

    The legal basis for use of your personal information is that it is our legal obligation to use your personal information to comply with any legal obligations that may be imposed upon us.

  6. “Cookies” information. Additionally, as you interact with our website, we may collect personal information about your device, browsing actions and patterns. We collect this personal data by using cookies, pixels, beacons, log files, and other similar technologies. Please see the cookie notice you receive upon first entering this website for further details.

With Whom May We Share Your Personal Data?

We take your privacy seriously and will not share your personal data with others, except in the following circumstances:

  1. Service providers. We may disclose your personal data to third-party service providers to provide us with services such as website hosting and professional services, including information technology services, regulatory services, and legal services in other countries.

  2. Our other group entities. We may disclose your personal data to our other group entities to provide you with tailored services and communications, or in accordance with our business administrative practices.

  3. Legal reasons. We may use or disclose your personal data as we deem necessary or appropriate under applicable laws; to respond to requests from public, governmental; and regulatory authorities; to comply with court orders, litigation procedures, and other legal processes; to obtain legal remedies or limit our damages; to protect the operations of our group entities; and to protect the rights, safety, or property of our employees, you, or others.

How to Access Data and Your Rights

You have the following rights in relation to the personal data we hold about you:

  1. Your right of access. If you ask us, we’ll confirm whether we’re processing your personal data and, if so, provide you with a copy of that personal data (along with certain other details).

  2. Your right to rectification. If the personal data we hold about you is inaccurate or incomplete, you’re entitled to have it rectified. If we’ve shared your personal data with others, we’ll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal data with so that you can contact them directly.

  3. Your right to erasure. You can ask us to delete or remove your personal data in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable). If we’ve shared your personal data with others, we’ll let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal data with so that you can contact them directly. Upon deleting your personal data, backups of personal data may linger for a bit with us before they are deleted. Also, we may need to retain certain data if required to do so for legal reasons.

  4. Your right to restrict processing. You can ask us to ‘block’ or suppress the processing of your personal data in certain circumstances such as where you contest the accuracy of that personal data or you object to us processing it. It won’t stop us from storing your personal data though. We’ll tell you before we lift any restriction. If we’ve shared your personal data with others, we’ll let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal data with so that you can contact them directly.

  5. Your right to data portability. You have the right, in certain circumstances, to obtain personal data you’ve provided us with (in a structured, commonly used and machine-readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice. We will provide the information in a common industry format to you via email upon your request.

  6. Your right to object. You can ask us to stop processing your personal data, and we will do so, if we are:
    • relying on our own or someone else’s legitimate interests to process your personal data, except if we can demonstrate compelling legal grounds for the processing; or
    • processing your personal data for direct marketing.
  7. Your rights in relation to automated decision-making and profiling. You have the right not to be subject to a decision when it’s based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for entering into, or the performance of, a contract between you and us.

  8. Your right to withdraw consent. If we rely on your consent (or explicit consent) as our legal basis for processing your personal data, you have the right to withdraw that consent at any time.

  9. Your right to lodge a complaint with the supervisory authority. If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal data, you can report it to the UK Information Commissioner’s Office (ICO). You can find details about how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113. Alternatively, you can report your concerns to your national data protection regulator if you are based in another EEA jurisdiction outside the UK.

To request a copy of your data, request to have your personal data erased, or for other privacy inquiries contact us at:

  1. www.lutron.com/DataPrivacyRequest

  2. DataPrivacy@Lutron.com

  3. Phone: +1 (267) 546-5296. (international call rates may apply)

For security reasons, we will need to verify that the person initiating a data request is authorized. As you must have an account for this App to function, upon our receipt of a data request we will advise you to send certain information from within the App while you are logged in to your account. We must receive the requested information within the provided time period for us to initiate your data request. Should you use an authorized agent to initiate a data request on your behalf, you will need to coordinate the sending of the required account verification information to us with your authorized agent.

How long do we keep your personal data & how do we protect it?

Lutron will retain the personal data that it collects from you via this website for generally, less than three years, however if we believe we need to retain personal data for to respond to a legal inquiry, we may retain the data for a longer period.

Lutron takes security very seriously and we follow industry best practices around securing data, monitoring for potential abuse, and updating systems. We do not collect more personal data than we need to fulfil our purposes stated in this Privacy Policy and we will not retain it for longer than necessary.

Personal data from minors

This website is directed solely at adults. If you are under the age of sixteen (or, if being a 'minor' is defined as a younger age in your relevant jurisdiction, that relevant age), please do not provide us with any of your personal data, including your email address.

Other Lutron websites and Third-party links

This website may include links to:

  1. Lutron websites focused to users outside of Europe. The privacy policy of the Lutron website you are accessing applies to those non-Europe focused websites. When you leave the Lutron.com/Europe website, we encourage you to read the privacy policy of every website you visit.

  2. Third party websites. Clicking on links to third party websites may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. When you leave our website, we encourage you to read the privacy policy of every website you visit.

International transfers of personal data

Some of our group entities and service providers are located outside of the European Economic Area (EEA), in the United States or India, for instance. We may share this information with such parties to assist us in providing you with the functionality you desire.

Accordingly, if you are an EU national and reside in the EU, or are non-EU national residing in the EU, whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  1. Where we use providers based in the US, we may transfer your personal data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

  2. Where we use certain service providers based outside of the US, we may transfer your personal data in accordance with EU data protection law requirements by using standard contractual clauses that have been approved by the European Commission.

Such a transfer may also be necessary in order to perform a contract with you, fulfil your request, and/or through obtaining your explicit consent.

About us

Lutron Electronics Co., Inc. is headquartered in Coopersburg, Pennsylvania, United States. We are approximately 60 miles north of Philadelphia. We are an industry leading manufacturer of lighting control systems and have been in business for more than 50 years.

The following is required to be provided to EU users:

When we transfer personal data from the EU to the United States and India, we use contractual clauses process approved by the European Commission.

For EU regulatory purposes, the data controller is:

Lutron Electronics, Co., Inc.
Attn: Data Privacy
7200 Suter Road
Coopersburg, PA 18036 USA

and our EU representative is:

Lutron LTC.
10, rue du Colisée
75008 Paris France

Changes to this Privacy Policy

To ensure that you are always aware of how we use your personal data we will update this Privacy Policy from time to time to reflect any changes to our use of your personal data. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We will notify you by e-mail of any significant changes. However, we encourage you to review this Privacy Policy periodically to be informed of how we use your personal data.