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Lighting Control Institute

LCI Frequently Asked Questions

General Questions

How do I register for a seminar?

To register for an LCI seminar, select the Instructor Led Training from the LearnCenter homepage. Under enrollments, view available courses offerings and select desired course number. In the pop-up window that appears, select the Enroll options at the top right hand corner of the window. At confirmation message will appear at the top of the window indicating that you have been enrolled in the course. Email notification of enrollment will also be sent to your registration email account.

Note: You must have a registered LCI Online account to enroll in an LCI seminar.

What forms of payment are accepted?

Payment for registration can be made by a major credit card (Visa, MasterCard, American Express).

May I use Co-Op funds to pay for training?

You may use Co-Op funds to pay for the training. To use Co-Op funds, first purchase a training session thought LCI Online using a credit card. Once the transaction is complete, fill out and submit the Co-Op Claim Form and receipts to coopclaims@lutron.com.

What should I wear?

We recommend business casual attire. We also suggest that you bring a light sweater or jacket as classroom temperatures may vary.

How can I let Lutron know of my dietary or medical needs?

Please log into LCI Online, select “My Account”, and update the “Special Dietary or Medical Need” Field. We will do our best to accommodate your request.

What if I cannot attend?

We understand that circumstances sometimes prevent you from joining us. Should this occur, please contact us as soon as possible. Also, please be advised of the following cancellation policy.

If your cancellation notification is received:
• 21 days or more prior to the start date –100% refund
• Between 20 days and 8 days prior to the start date – 20% refund
• Less than 8 days prior to start date – no refund

To receive a refund for a session or if you have questions regarding our refund policy, please contact the Lutron Customer Education Department at +1 610.282.6280 Option 4 or training@lutron.com.
Pennsylvania FAQs (Coopersburg, PA)

What airport should I fly into?

We recommend you use the Lehigh Valley International Airport (ABE). The hotel provides a shuttle service from this airport. If you are arriving into any other airport, you will need to make arrangements for transportation to the hotel.

When should I arrive in the Lehigh Valley area?

If you are staying at the hotel, we recommend that you arrive the evening prior to first day of the seminar. We ask that you would meet the training group in the hotel lobby at 7:45AM on the first day of training, where a shuttle will be available to transport you to the training facility.

If you are not staying with the group at the hotel and will be driving to Lutron, please make plans to arrive by 8:15AM on the first day.

Where will I be staying?

Lutron uses various hotels in the Lehigh Valley area for training sessions in Pennsylvania. Hotel information for each session will be e-mailed to you in your registration confirmation e-mail.
 
Lutron will make your hotel reservations based on the days associated with training (i.e. check-in the day before first day of class and check-out last day of class).  If you choose to extend your stay, please be advised that payment for any additional nights is the responsibility of the attendee and should be handled directly with the hotel.

When can I schedule my return flight?

Lutron will provide shuttle transportation to the Lehigh Valley airport on the last day of the session. Please schedule your departure flight for after 5PM. For those who depart from another airport or who have a departure flight from Lehigh Valley prior to 5PM, please be advised that you will need to arrange your own airport transportation.
Florida FAQs (Plantation, FL)

What airport should I fly into?

We recommend flying into the Fort Lauderdale-Hollywood International Airport (FLL). The hotel provides a shuttle service from this airport. If you are arriving into any other airport other than Fort Lauderdale, you will need to make arrangements for transportation to the hotel.

When should I arrive into the Fort Lauderdale area?

If you are staying at the hotel, we recommend that you arrive the evening prior to first day of the seminar. We ask that you would meet the training group in the hotel lobby at 7:45AM on the first day of the training, where a shuttle will be available to transport you to the training facility.
 
If you are not staying with the group at the hotel and will be driving to Lutron, please make plans to arrive by 8:15AM on the first day.

Where will I be staying?

Lutron uses various hotels in the Plantation/Ft. Lauderdale area for training sessions in Florida. Hotel information for each session will be e-mailed to you in your registration confirmation e-mail.
 
Lutron will make your hotel reservations based on the days associated with training (i.e. check-in the day before first day of class and check-out last day of class).  If you choose to extend your stay, please be advised that payment for any additional nights is the responsibility of the attendee and should be handled directly with the hotel.

When can I schedule my return flight?

Lutron will provide shuttle transportation to the Fort Lauderdale airport on the last day of the session. Please schedule your departure after 5PM. For those who depart from another airport or who have a departure flight from Fort Lauderdale prior to 5PM, please be advised that you will need to arrange your own airport transportation
California FAQs (Irvine, CA)

What airport should I fly into?

We recommend that you use the Orange County/John Wayne Airport (SNA). The hotel provides a shuttle service from this airport. If you are arriving in an airport other than Irvine, you will need to make arrangements for transportation to the hotel.

When should I arrive in the Irvine area?

If you are staying at the hotel, we recommend that you arrive the evening prior to first day of the seminar. We ask that you would meet the training group in the hotel lobby at 7:45AM on the first day of training, where a shuttle will be available to transport you to the training facility.

If you are not staying with the group at the hotel and will be driving to Lutron, please make plans to arrive by 8:15AM on the first day.

Where will I be staying?

Lutron uses various hotels in the Irvine area for training sessions in California. Hotel information for each session will be e-mailed to you in your registration confirmation e-mail.
 
Lutron will make your hotel reservations based on the days associated with training (i.e. check-in the day before first day of class and check-out last day of class).  If you choose to extend your stay, please be advised that payment for any additional nights is the responsibility of the attendee and should be handled directly with the hotel.

When can I schedule my return flight?

Lutron will provide shuttle transportation to the Orange County Airport on the last day of the session. Please schedule your departure flight for after 5PM. For those who depart from another airport or who have a departure flight from Irvine prior to 5PM, please be advised that you will need to arrange your own airport transportation.