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Lighting Control Institute

LCI Frequently Asked Questions

General Questions

How do I register for a seminar?

Course offerings and descriptions are located at About LCI. Click on the course name for further information on the course, including location and date offerings. When you determine which course to attend, you will then register electronically. The Lutron training department utilizes LCI Online for enrollment processing. First time users of the system will need to create a learning profile first before enrolling in a course.  Please allow 24 - 48 hours for your account to be activated.  You will receive an email when your account is active.  LCI Online will request all information required and will process payment for the seminar fee. After course enrollment is completed, you will receive a confirmation e-mail.

What forms of payment are accepted?

Payment for registration can be made by a major credit card (Visa, MasterCard, American Express), by purchase order (must have a billing account with Lutron) or by co-op (must have a Lutron co-op account, 100% co-opable).

How do I get to the training center?

If you are staying at the hotel during the seminar, Lutron will provide ground transportation from the hotel to the training center, various facilities, and dining locations. We encourage you to utilize provided ground transportation. If you need to drive, please refer to the directions and be advised that parking is limited. Please see training center specific FAQs for information on air travel to and from the seminars.

What if I cannot attend?

We understand that circumstances sometimes prevent you from joining us. Should this occur, please contact us as soon as possible. Also, please be advised of the following cancellation policy.
 
If your cancellation notification is received:
• 21 days or more prior to the start date –100% refund
• Between 20 days and 8 days prior the to start date – 20% refund
• Less than 8 days prior to start date – no refund
 
To receive a refund for a session or if you have questions regarding our refund policy, please contact the Lutron Customer Education Department at +1 610.282.6280.
Pennsylvania FAQs (Coopersburg, PA)

What airport should I fly into?

We recommend you use the Lehigh Valley International Airport (ABE). The hotel provides a shuttle service from this airport. If you are arriving into any other airport, you will need to make arrangements for transportation to the hotel.

When should I arrive in the Lehigh Valley area?

If you are staying at the hotel, we recommend that you arrive the evening prior to first day of the seminar. We ask that you would meet the training group in the hotel lobby at 7:45AM on the first day of training, where a shuttle will be available to transport you to the training facility.
 
If you are not staying with the group at the hotel and will be driving to Lutron, please make plans to arrive by 8:15AM on the first day.

Where will I be staying?

Lutron uses various hotels in the Lehigh Valley area for training sessions in Pennsylvania. Hotel information for each session will be e-mailed to you in your registration confirmation e-mail.
 
Lutron will make your hotel reservations based on the days associated with training (i.e. check-in the day before first day of class and check-out last day of class).  If you choose to extend your stay, please be advised that payment for any additional nights is the responsibility of the attendee and should be handled directly with the hotel.

When can I schedule my return flight?

Lutron will provide shuttle transportation to the Lehigh Valley airport on the last day of the session. Please schedule your departure flight for after 5PM. For those who depart from another airport or who have a departure flight from Lehigh Valley prior to 5PM, please be advised that you will need to arrange your own airport transportation.
Florida FAQs (Plantation, FL)

What airport should I fly into?

We recommend flying into the Fort Lauderdale-Hollywood International Airport (FLL). The hotel provides a shuttle service from this airport. If you are arriving into any other airport other than Fort Lauderdale, you will need to make arrangements for transportation to the hotel.

When should I arrive into the Fort Lauderdale area?

If you are staying at the hotel, we recommend that you arrive the evening prior to first day of the seminar. We ask that you would meet the training group in the hotel lobby at 7:45AM on the first day of the training, where a shuttle will be available to transport you to the training facility.
 
If you are not staying with the group at the hotel and will be driving to Lutron, please make plans to arrive by 8:15AM on the first day.

Where will I be staying?

Lutron uses various hotels in the Plantation/Ft. Lauderdale area for training sessions in Florida. Hotel information for each session will be e-mailed to you in your registration confirmation e-mail.
 
Lutron will make your hotel reservations based on the days associated with training (i.e. check-in the day before first day of class and check-out last day of class).  If you choose to extend your stay, please be advised that payment for any additional nights is the responsibility of the attendee and should be handled directly with the hotel.

When can I schedule my return flight?

Lutron will provide shuttle transportation to the Fort Lauderdale airport on the last day of the session. Please schedule your departure after 5PM. For those who depart from another airport or who have a departure flight from Fort Lauderdale prior to 5PM, please be advised that you will need to arrange your own airport transportation
California FAQs (Irvine, CA)

What airport should I fly into?

We recommend that you use the Orange County/John Wayne Airport (SNA). The hotel provides a shuttle service from this airport. If you are arriving in an airport other than Irvine, you will need to make arrangements for transportation to the hotel.

When should I arrive in the Irvine area?

If you are staying at the hotel, we recommend that you arrive the evening prior to first day of the seminar. We ask that you would meet the training group in the hotel lobby at 7:45AM on the first day of training, where a shuttle will be available to transport you to the training facility.

If you are not staying with the group at the hotel and will be driving to Lutron, please make plans to arrive by 8:15AM on the first day.

Where will I be staying?

Lutron uses various hotels in the Irvine area for training sessions in California. Hotel information for each session will be e-mailed to you in your registration confirmation e-mail.
 
Lutron will make your hotel reservations based on the days associated with training (i.e. check-in the day before first day of class and check-out last day of class).  If you choose to extend your stay, please be advised that payment for any additional nights is the responsibility of the attendee and should be handled directly with the hotel.

When can I schedule my return flight?

Lutron will provide shuttle transportation to the Orange County Airport on the last day of the session. Please schedule your departure flight for after 5PM. For those who depart from another airport or who have a departure flight from Irvine prior to 5PM, please be advised that you will need to arrange your own airport transportation.