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Lutron® Shading Solutions
        

Roman Shades Recall 

IMPORTANT SAFETY NOTICE

The United States Consumer Product Safety Commission (CPSC), in cooperation with Lutron, has announced a voluntary recall on Roman Shades. Consumers should stop using recalled products immediately unless otherwise instructed. The recall is a result of the risk of strangulation that may occur if a child’s neck becomes entangled in the shade’s inner cords, which is possible for both manual and motorized shades. Manual Roman shades also pose a strangulation risk if the shades’ looped bead chain is not attached to the wall or to the floor. Consumers should stop using recalled products immediately unless otherwise instructed. To view Lutron's joint press release with the Consumer Product Safety Commission regarding Lutron's Roman shades, please click here.

Lutron, in cooperation with the CPSC, has accepted this recall and will repair any manual or motorized Roman shades sold between January 2000 and August 2009. Romans_ErisIce_3The shades were sold exclusively at specialty retail stores and in almost all cases would have been professionally installed. They were not sold at mass-market retailers.

Lutron has not received any reports of injuries or incidents involving its shades. Lutron brought this matter to the attention of the CPSC and voluntarily acted to initiate this corrective action. Lutron is taking this action to help avoid the risk of injuries.

Lutron is committed to providing customers with products of the highest quality and workmanship. Safety is important to us, and we are proud to say that safety issues are rare. We are pleased to join the CPSC in conducting this recall and appreciate their support.

How is Lutron repairing my Roman shades?

Lutron has designed a retrofit solution that eliminates the inner cords inherent in a Roman shades construction and replaces them with wide mesh bands. White mesh w handThis revolutionary safety technology is also known as Cord-Eliminating Roman Uptake System (CERUS™). Consumers should immediately stop using their Roman shades and contact Lutron Electronics to coordinate the removal, retrofit and reinstallation of the affected shades. If the tensioning device is attached but not installed, consumers should immediately install the device into a wall or floor. If the consumer has difficulty installing the tensioning device, contact Lutron for further instructions.

How do I get my shades retrofitted?

Please contact Lutron Electronics directly, either via email at CERUSromans@lutron.com or call 866-793-4270.

How long will the process take?

Approximately 3 weeks.

What are Lutron’s NEW Roman shades with CERUS™ safety technology?

Lutron has revolutionized the design of Roman shades by introducing CERUS – Cord-Eliminating Roman Uptake System. Eliminating cords from the traditional construction of Roman shades offers two major advantages over traditional styles. CERUS safety technology allows for a safer system by utilizing uptake bands instead of exposed inner cords, which can potentially pose a strangulation hazard to small children. CERUS also improves performance and reliability, offering smoother, more even travel of the shade since the cord is not stacking and slipping as it rolls. WovenWood_CherasWalnut_2

With the new Roman shade system, Lutron proudly introduces a new line of fabrics and woven woods from the Avant Collection™ for style made easy. The new line offers contemporary and traditional fashions to match any décor, with fabrics being available in a number of pleat styles. CERUS uptake bands are color-coordinated to virtually disappear against Roman shade linings viewed from outside a home.

Roman shades with CERUS safety technology are available with any one of Lutron’s shading systems-- Sivoia QED®, Sivoia® QS, and Sivoia QS Wireless—to allow for precision, near-silent, and reliable control of daylight.

Learn more about this innovative technology

Who is the Consumer Product Safety Commission?

The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of serious injury or death from more than 15,000 types of consumer products under the agency’s jurisdiction. Deaths, injuries and property damage from consumer product incidents cost the nation more than $800 billion annually. The CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical, or mechanical hazard. The CPSC’s work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters, and household chemicals – contributed significantly to the decline in the rate of deaths and injuries associated with consumer products over the past 30 years. To report a dangerous product or a product-related injury, call CPSC’s hotline at (800) 638-2772 or CPSC’s teletypewriter at (800) 638-8270 or visit CPSC’s Web site at www.cpsc.gov/talk.html. Consumers can obtain this release and recall information at CPSC’s Web site at www.cpsc.gov.