| answers to your frequently asked questions
General
What resolution is this software best viewed at?
How will I know when there are updates available for GRAFIK
Eye Designer?
What will future versions of GRAFIK Eye Designer contain?
When will these future versions be available?
How will I know if a new version of Designer has been
released?
Why can't I edit the text in Designer dxf files using
AutoSketch®?
I have a technical question, but I cannot find the answer on
this FAQ page. What should I do?
Designer 7.1
What is an equipment area in LCP128?
Designer 7.0
What is an Adaptive 4A module and how do I
choose to use one in LCP128?
Where do I set the Project ID/Number?
How do I add Additional (Custom) Write-In Bill of Material
items?
Designer 6.8
Is SoftSwitch128 with 512 zones the same as
SoftSwitch512?
2000W Load Rating for Dimmers on 20A Breakers
Designer 6.7
What Lutron products does this software specify?
How do I choose to use SpecGrade LCP128 panels?
When I export SpecGrade LCP panel drawing to dxf, why are
the panels very small?
Designer 6.6
2000W Load Rating for Dimmers on 20A Breakers
Why do I get an error message when I attempt to upgrade
from a previous version on Windows 98SE?
How do I separate zones onto several GRAFIK Eye Units?
Designer 6.5
How do I get a 3500/4500 series GRAFIK Eye
without getting a GRX-PRG?
Why can't I add Occupancy Sensors on the Equipment screen?
How do I add Power Packs for my Occupancy Sensors?
Why can't I add GRX-IRPS on the Equipment screen?
How do I add the SG-SVC control to my project?
How do I get Designer to assign the loads to GRAFIK Eye
units in the order I entered them?
How do I put more than one circuit on a zone?
When I specify a room with 4 circuits, I get a GP 8.
How do I get a GP 4?
How will I know if a new version of Designer has been
released?
Designer 6.0
Whenever I start Designer, my internet connection
window pops up. How do I stop this?
How do I put more than one circuit on a zone?
Why are the buttons blank in the Edit Transformer Loss
Screen?
Why do I get a blank message box when I add a GRX-IRPS?
Why can't I find the DXF files in the folder I choose to
export to?
When I specify a room with 4 circuits, I get a GP 8.
How do I get a GP 4?
What Lutron products does this software specify?
Designer 5
I uninstalled 5.0.31 and am now having problems
with other programs on my computer. What should I do?
Why do I have to re-register for the 5.0.31 patch to 5.0.29?
I installed Designer 5.1, and now have multiple copies of
GRAFIK Eye Designer on my computer. What should I do?
I have a zone-based project done in version 5.0.31 or
earlier. My project file is corrupt, and I can't open or view my data. Is there
a way to recover the data?
Designer 4
Should I still use Designer 4.0?
Can I use the latest version of Designer to open, view and
edit my Designer 4.0 databases?
Can I use Designer 4.0 to open, view and edit my GRAFIK Eye
Designer 5.0 databases (or later)?
What is an equipment area in LCP128?
An equipment area is the equivalent of an electrical closet. Use equipment rooms to represent the room where all of the circuits for a particular area should be wired. For example, you might one equipment room for each floor of two-story restaurant.
What is an Adaptive 4A module and how do I choose to use one in LCP128?
The Adaptive 4A module can adapt to the type of load it attached to. It has the flexibility to control Incandescent, Magnetic Low Voltage, Electronic Low Voltage, Neon/CC, and Lutron ELV (230V and 220-240V) loads.
There are two ways to choose a 4A module in a modular LCP128 system. First, when defining your loads, you can select a load type of Adaptive. All loads of type Adaptive will always go on an Adaptive module. Alternatively, you can define you load types as they exist in the space: ie. Incandescent, Magnetic Low Voltage, etc. Then, when you specify the system, set the dimming option to "Always use Adaptive Modules for all compatible loads."
Where do I set the Project ID/Number?
The Project ID is set in the Project Settings, which appears when starting a new project. You can also access the Project Settings after starting a project by selecting Edit-> Project Settings from the menus.
How do I add Additional (Custom) Write-In Bill of Material items?
Additional Line items can be added on the Additional Line Items tab of the Equipment Schedule. The Equipment Schedule can be accessed by selecting Edit-> Equipment Schedule from the menus.
Is SoftSwitch128 with 512 zones the same as SoftSwitch512?
SoftSwitch128 and SoftSwitch512 are two separate systems. SoftSwitch128 uses the XPS controller to do all of the system programming. This system has been expanded to handle 512 zones in up to 16 panels. SoftSwitch512 requires an additional processor to do the programming and is not the same as SoftSwitch128.
How do I choose to use SpecGrade LCP128 panels?
To obtain a system containing SpecGrade LCP128 panels, you must select the appropriate options from the "Specify Preferences" screen.
You can do this by clicking "Specify->View Specify Preferences". Once the "Specify Preferences" screen is visible, click on the "SpecGrade Performance " option in the "System Definition" section of the screen.
When I export SpecGrade LCP panel drawing to dxf, why are the panels very small?
Please upgrade to the latest version of Designer to correct the image sizes.
Why do I get an error message when I attempt to upgrade from a previous version on Windows 98SE?
Under certain unknown circumstances, you may experience installation issues on Windows 98SE computers while upgrading from previous versions of GRAFIK Eye Desinger. If you should encounter this issue, try reinstalling GRAFIK Eye Designer 6.6. If you still have problems, please contact Lutron Technical Support in the US at 1 800 523 9466.
2000W Load Rating for Dimmers on 20A Breakers
Lutron has changed the maximum load ratings on all Commercial Dimmers rated in watts from 1920 Watts to 2000 Watts. This decision was based on the fact that the dimmer circuit has a voltage drop across the triac and choke. Even at full conduction the losses in the dimmer reduce the output voltage to 115V on a 120V AC line. On a dimmed circuit with a default high end setting this voltage drops to 113V. As a result the measured current with a 2000W load on the output of the dimmer is always below 16 Amps and meets the NEC requirements for the maximum current draw on a 20A branch breaker. This condition has always been true for our commercial dimmers. The reason to take advantage of this fact is to give the customer the ability to fully load the dimmer to its true 16A rating. It should also simplify the load schedule to use loads that are even multiples of 100W, 200W, 250W and 500W. This affects products such as GRAFIK Eye, GP Panels, SpecGrade LCP128 Panels, and 4U modules.
How do I get a 3500/4500 series GRAFIK Eye without getting a GRX-PRG?
In order to obtain a system that has 3500/4500 series GRAFIK Eye units and does not have a GRX-PRG, you must select the appropriate options from the "Specify Preferences" screen.
You can do this by clicking "Specify->View Specify Preferences". Once the "Specify Preferences" screen is visible, click on the "PC Programmable Main Units" option in the "Control Interface Options" section ofthe screen.
Why can't I add Occupancy Sensors on the Equipment screen?
After adding Occupancy Sensors on the System Accessories tab of the Equipment screen, you may see a message box asking for more GRX-AV units (each can handle 5 Occupancy Sensors). The message suggests two ways to fix this: add more GRX-AV units or remove unnecessary Occupancy Sensors.
You may have added enough GRX-AV units for the Occupancy Sensors but still get this message. If that is the case, check that the GRX-AV function is set to either "Occ. Sensor Scn1/Off" or "Occ. Sensor Off Only" in the Function column on the Wallstations and Control Interfaces tab. Also verify that the GRX-AV units and the Occupancy Sensors are in the same room.
NOTE: Occupancy Sensors are listed on the BOM but not shown on OneLine Diagrams.
How do I add Power Packs for my Occupancy Sensors?
There is no need to add Power Packs; Designer automatically adds them to the BOM. Neither Power Packs nor Occupancy Sensors are shown on the OneLine Diagrams.
Why can't I add a GRX-IRPS on the Equipment screen?
The answer is similiar to another one listed here: Why can't I add Occupancy Sensors on the Equipment screen?
In this case, the GRX-AV function must be set to "Partition Status Maint. In.".For Designer 6.0, you may also wonder: Why do I get a blank message box when I add a GRX-IRPS?
How do I add the SG-SVC control to my project?
To get the SG-SVC (Sivoia QED interface), you have to put a Sivoia QED load type in the load schedule for one of the zones.
Designer specifies all motorized window treatment controls (SG-SVC and GRX-4M) and lighting load interfaces (PB, ELVI, FDBI, TVI, and HP) based on the circuit info (like load type and wattage) entered in the load schedule.
How do I get Designer to assign the loads to GRAFIK Eye units in the order I entered them?
Designer will balance loads by default, effectively minimizing the amount of equipment required. In doing so, the loads can appear randomized on the outputs. If you need loads specified as entered, select the "Specify Loads Sequentially" option when you specify the project.
Whenever I start Designer, my internet connection window pops up. How do I stop this?
This can be caused by your web browser trying to dial for a connection. If you are using Internet Explorer as your web browser, select "Tools" then "Internet Options" in the menu bar. On the Connections tab, select "Never dial a connection".
How do I put more than one circuit on a zone?
On the Load Schedule, click the Edit button for an existing zone. A schedule (grid) will appear in another window. Add additional circuits for the same zone here.
NOTE: Your load schedule is zone-based if you don't have an Edit button. In that case, Designer calculates the number of circuits for you.
Why are the buttons blank in the Edit Transformer Loss Screen?
The edit transformer loss screen allows you to edit the boost percentages for each load type. On some computers, the buttons appear blank due to a bug in the software (see picture on left). In English, the buttons should read "Help", "OK", and "Cancel" (see picture on right). This is only a display issue; the buttons work properly.
Why do I get a blank message box when I add a GRX-IRPS?
The box pops up because an IRPS unit requires a GRX-AV with its function set to "Partition Status Maintained Inputs" in the same room as the IRPS unit. The box is blank due to a bug in the software. If you get this blank box, add a GRX-AV in the same room as the IRPS unit and change its function to "Partition Status Maintained Inputs".
Why can't I find the DXF files in the folder I choose to export to?
When exporting from the Print/Export screen, the software asks for a destination folder. The software will create a new folder with the name of your project in that destination folder.
If your project name contains a period "." symbol, there is a bug in software in which files do not export properly. As a workaround, you can remove all period symbols from the project name. To do this, go to the Project Settings window and under Project Information change the name of the project.
When I specify a room with 4 circuits, I get a GP 8. How do I get a GP 4?
In order to get a GP-4, you have to change your default mini panel preference to say "GP 4 (Feed Through)". You can do this by clicking "Specify->View Specify Preferences". Once the Specify Preferences screen is visible, click on the "Panel Options" tab.
In the section that reads "Mini Panels", click on the GP 4 (Feed Through) option. Close the screen by clicking "OK" and then respecify.
How do I separate zones onto several GRAFIK Eye Units?
If you want multiple GRAFIK Eyes that can communicate with each other, you must separate the Zones on your Load Schedule into several Rooms. For example, in the picture below, you may have 24 zones in your system, 10 of which are controlled by the Balcony unit, 10 by the Front desk, and four by the Side office. The Specified solution will contain two GRAFIK Eye units controlling 10 zones each, and one GRAFIK Eye unit controlling four zones.
The zones may also be separated by placing them in multiple GRAFIK Eye systems, but the systems can not communicate with each other.
There are some known issues with uninstalling previous versions of Designer. Most of these issues can be resolved by simply installing the latest version of Designer. If you need further assistance, please call Lutron's Technical Assistance Hotline.
Why do I have to re-register for the 5.0.31 patch to 5.0.29?
Biographical registration data (e.g. name, company, email etc.) was not captured with version 5.0.29. Therefore, we ask that all users please re-register such that this registration data will be properly captured. We apologize for this inconvenience.
Please perform the following steps to ensure that your user settings and fixtures get retained:
If you experience any problems with the installation, please call our Technical Assistance Hotline.
That issue was resolved with 5.0.32 and later versions of Designer. Unfortunately, there is no way to recover the corrupted databases. New project files done in Designer will be error-free, however old databases will not be repaired. We greatly apologize for this inconvenience. If you would like help in re-entering the data or even partially recovering the data, please call our Technical Assistance Hotline.
Should I still use Designer 4.0?
No for projects in all voltages. The latest version of Designer contains more Lutron product than Designer 4.0 and GRAFIK Eye Designer 4.0 is an obsolete product!
Can I use the latest version of Designer to open,
view and edit my Designer 4.0 databases?
Designer 5.0 (and later) is a brand new product written from the ground-up. Compatibility with Designer 4.0 was not maintained. Data entered in Designer 4.0 must be re-entered in the latest version of Designer.
Can I use Designer 4.0 to open, view and edit my GRAFIK Eye Designer 5.0 databases (or later)?
No. As mentioned above, compatibility with Designer 4.0 was not maintained.
What resolution is this software best viewed at?
To properly view all screens and reports, 1024x768 is required.
What Lutron products does this software specify?
As of May 2006, GRAFIK Eye Designer supported:
The power interfaces, mostly used for GRAFIK 3000/4000 systems, include HP 2-4-6, NGRX-PB, GRX-TVI, GRX-ELVI and GRX-FDBI.
Many wallstation styles are supported including seeTouch controls, euro-style keypads (EGRX), NTGRX, and IR Partition sensors.
How will I know when there are updates available for GRAFIK Eye Designer?
Once you are registered with version 5.0.31 or later, updates will be e-mailed to the e-mail address with which you registered. Weekly visits to Designer's website: www.lutron.com/grafikeye/designer are also encouraged.
In addition to product updates, this site will contain informational updates as well.
What will future versions of GRAFIK Eye Designer contain?
Subsequent versions of the software will include other Lutron products, like new keypads. It will include support for expanded SoftSwitch128 systems. Many other features are being considered but an exact timeline and priority has yet to be determined
When will these future versions be available?
An exact timeline has yet to be determined.
How will I know if a new version of Designer has been released?
In Designer 6.5, click the "Check For Upgrades" button on the main screen.
In previous versions (like Designer 6.0 and earlier), the software will automatically check the internet to see if an update is available. If there is a newer version, a toolbar button will appear on the top right of the main screen in Designer. Clicking this button will automatically open your default browser to the Designer updates web page.
Note: This feature is only available when the computer is hooked up to the internet. If an internet connection is not available on the computer running Designer, check http://www.lutron.com/grafikeye/designer periodically to see if a new version has been released.
Why can't I edit the text in Designer dxf files using AutoSketch®?
There is a setting which must be changed in AutoSketch® to enable the editing of the DXF text.
In AutoSketch®, select File-->Open from the menus.
At the bottom of the Open File dialog, change the file type to DXF and then click on the Options button.
In the Options, check the "Map to True Type" option and press Ok.
You may click Cancel in the Open File dialog and exit AutoSketch®.
This setting will be permanently remembered so you only need to make this change once.For more information, please visit the Autodesk's FAQ.
AutoSketch® and Autodesk® are registered trademarks of Autodesk, Inc.
I have a technical question, but I cannot find the answer on this FAQ page. What should I do?
Please call Lutron's Technical Assistance Hotline (Tel: 1.800.523.9466) or email designer@lutron.com.
