Lutron Electronics, Inc. respects the privacy of our website visitors. Please review the following document that explains how we continue to maintain the highest level of integrity while continuing to offer world-class products and services to our customers.

Lutron's Commitment to Privacy

This policy is designed to aid you in recognizing how we collect, use and safeguard any personal information that you voluntarily provide to us. This statement will be continuously assessed against new technologies and business practices as well as our customers' needs.

What Information Does Lutron Collect?

When you visit www.lutron.com you may provide us with two types of information: web site use information collected on an aggregate basis as you and other people browse our web site, and personal information you knowingly and voluntarily choose to disclose to Lutron that we collect on an individual basis.

How Does Lutron Collect Web Site Use Information?

Similar to other web sites, www.lutron.com utilizes a standard technology called cookies (see below) and web server logs to accumulate information about traffic on our web site (such as the time spent at our web site, the pages viewed, the date and time of visits, the web sites visited just before and just after our web site, etc.). This information is only collected on an aggregate basis and is NOT associated with you as an individual.

What Are Cookies?

Cookies are a standard feature of web browser software that allows web servers to recognize the computer used to access a web site. Cookies are small pieces of data that are stored by a user's web browser on the visitor's hard drive. Cookies can remember what information a visitor accesses on one web page to simplify subsequent interactions with that web site by the same visitor or to use the information to streamline the visitor's transactions on related web pages. This makes it easier for a visitor to move from web page to web page and to complete commercial transactions over the Internet.

How Does Lutron Use Information Collected from Cookies?

We use tools such as cookies and web server logs to gather information about customers' browsing activities in order to constantly improve our web site and better serve our customers. This information assists us to design and arrange our web pages in a user-friendly manner and to continually improve our web site to better meet the needs of our current and prospective customers.

Cookies also help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by visitors to our web site as they move from one page to another. Web server logs allow us to count how many people visit our web site and evaluate our web site's visitor capacity and speed of response. Lutron does not use these technologies to capture your individual email address or any personally identifying information about you.

Will I Get A Banner Ad or Other Targeted Advertisement Sent To Me?

Anytime you visit a website and have "cookies" enabled, you provide enough information for the hosting company to allow other companies to send you "banner ads" or other forms of advertisements. This is in spite of the fact that the advertising companies will not be able to associate a specific name of a viewer with a corresponding email address.

Lutron does not participate in any revenue-sharing programs with any banner advertising companies, so you will never receive a banner ad as a result of a visit to www.lutron.com .

Notice of New Services and Changes

Once in a while we may notify you via email about important changes to our web site, new products and services, or special offers that we believe you will find valuable. You will always be given an opportunity to remove your email address from this list at the end of each electronic communication. Finally, we will not attempt to ever contact you via phone unless you have specifically given us permission to do.

How Does Lutron Ensure the Security of Credit Card Transactions?

Customers can not purchase products directly from Lutron through our website.

Lutron provides links to Lutron accounts that offer their own hosted online store where you can purchase (via credit card) a limited number of Lutron products. Each one of these companies has their own policy on transaction security and handling of private information. You should understand how each company uses the information they collect and how they maintain the security of their site and credit card transactions BEFORE electing to do business with any company. Note that while Lutron will only provide initial links to web sites offering Lutron products for sale that we believe are using secure transmission technologies, we DO NOT continuously monitor these sites and as such can make no representations about the current security of these sites.

Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, please do not send confidential information such as Social Security or account numbers to us through an unsecured email.

What If Lutron Is Legally Compelled to Disclose Information?

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights or our customer's legal rights.

What About Other Web Sites Linked to Our Web Site?

We do not monitor the content, information, or web practices of any of web sites linked to or from our web site, and as such cannot be held responsible for said content, information, or web practices. In particular, while Lutron will only provide initial links to web sites offering Lutron products for sale that we believe are using secure transmission technologies, we DO NOT continuously monitor these sites and as such can make no representations about the current security of these sites.

What Information Does Lutron Retain?

In addition to retaining aggregate visitor information and personal information you voluntarily have provided to us, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

Who Do I Contact If I Have Any Further Questions Regarding Privacy and/or Security?

Click here to contact Lutron