| 1. |
At what point can a customer no longer make changes
to an order?
|
|
- |
The customer cannot make changes to an order once it has been
recieved at Lutron. If the customer wants to make a change, the order is pulled
out of production and the lead-time does start over.
|
| 2. |
What is a rush request? |
|
- |
A rush request is a request to expedite the manufacturing time of
an order. We take rush requests, but do not guarantee that the ship date
will be improved.
|
|
- |
We will review our production schedule regularly to determine if
the current ship date can be improved.
|
| 3. |
When does the lead-time for an order begin? |
|
- |
The lead-time begins once Lutron receives the order. If the order
is received on a non-business day, the lead-time will begin with the next
business day.
|
| 4. |
What is a COM? |
|
- |
A COM is a Customer Owned Material. It is anything that a customer
will send to Lutron and we will use.
|
|
|
i. |
Ex: custom fabric, shade that needs to be cut down, custom paint sample
|
| 5. |
What is a TBD? |
|
- |
An item that is To Be Determined. |
|
|
i. |
Ex: drive side, mount location, hembar type, metal color, fabric color |
|
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ii. |
TBD's can only be items that will not affect the final price of the shade |
|
|
iii. |
TBD's must be answered prior to ordering
|
| 6. |
How does a customer get a fabric sample? |
|
- |
Email the sample request, including ship to address, to
shadingquotes@lutron.com
|
| 7. |
What does a customer do if the shade they want
quoted cannot be built with the SCT tool? |
|
- |
The request must be emailed to
shadingquotes@lutron.com
|
| 8. |
What is the difference between an e-quote and an
e-order? |
|
- |
E-quote is not released into production |
|
- |
E-order is accepted as order sign off and released to production |
|
- |
E-quotes can be revised, e-orders cannot be revised |
|
- |
E-orders require a customer code to transmit, e-quotes do not
|
| 9. |
What is the Customer Code? |
|
- |
The Customer Code is a specific access code that is linked directly
to their account information. |
|
- |
The code is required to transmit an e-order
|
| 10. |
How does one get their Customer Code? |
|
- |
Send an email to
shadingquotes@lutron.com. The email should include the company name,
shipping info, and email address of the person using the code
|
| 11. |
What is the standard size top trims for Sivoia QED
roller blinds? |
|
- |
Roller 64 |
|
|
i. |
3.5" round or square fascia |
|
|
ii. |
3.5" top/back cover |
|
|
iii. |
3.5" x 3.5" pocket with 2" flap |
|
- |
Roller 100 |
|
|
i. |
4" fascia and top/back cover |
|
|
ii. |
4.75" x 5" pocket with 3" flap |
|
- |
Roller 225 |
|
|
i. |
Custom 7" x 7" pocket with 3" flap |
|
- |
Dual Roller 64 |
|
|
i. |
Custom 6" x 7" pocket with 3" flap |
|
- |
Dual Roller 100 |
|
|
i. |
Custom 7" x 11" pocket with 3"flap |
