Lighting Control Institute

LCI Frequently Asked Questions

General Questions

How do I create an LCI Online account?

LCI Online requires a myLutron account which can be created at www.lutron.com by clicking the ‘Register or Login to myLutron’ at the top of the main page. Once your myLutron account is created, you can login at www.lutron.com/LCIonline. Once your myLutron account is created, you can login at www.lutron.com/LCIonline.

Include attached PDF for Sign up for LCI.

What should I do if I am unable to view a particular course?

If you have just signed up for a myLutron account, please allow 48 hours for your account to be updated. If you are unable to view a particular course and you have a valid myLutron account, please contact training@lutron.com for further assistance.

What are the steps needed to complete Radio RA2 Level 1 and Level 2 Trainings?

Self-paced, online option, Level 1
1. Log in to your existing account at lutron.com/lcionline.
• If you do not already have a myLutron account, register for one at lutron.com/myregistration.
2. Complete the training modules and pass the final exam.
• Click Popular Programs at the top of the LCI Online homepage and select RadioRA2 Level 1 – Online.
• Enroll in LP 620 – RadioRA 2 Level 1 Online Training by selecting the green symbol.
• Expand the learning plan by clicking the next to LP 620, and complete all modules within the learning plan, including the final exam (score 80% or higher to pass).
3. Download the RadioRA 2 Designer software. Once you have passed the final exam, a link will unlock to download the RadioRA 2 Designer software.
4. Once you complete your Radio RA2 course, it will take 5 to 7 business days to gain full access to the software. If you need access sooner, please email myLutronsupport@lutron.com, informing Lutron of the exam completion and request access to the RadioRA 2 Essentials software.

2.5 day, in-person training option, Level 2
1. Complete Level 1 training and complete the final exam with a score of 80% or higher.
2. Enroll in the Radio RA2 Level 2 Online course. Log on to your LCI Online account, and select the Instructor-Led Training and Live Virtual Sessions tab. Select Radio RA2/ Radio RA2 L2 Qualification Training (ILT 722) and select a date listed to enroll in the live virtual course.
3. Once enrolled, please send your shipping address to training@lutron.com to ship the equipment kit prior to the training.

Are you offering training virtually, and if so, how can I enroll?

We do have a new, remote qualification process in place. Please work with your local Lutron representative to understand the new format and dates available.

How do I enroll in an Instructor Led or a Live Virtual Training Session ?

To register for an LCI seminar, select the Instructor-Led Training and Live Virtual Sessions from the LCI Online homepage. Under enrollments, view available courses offerings and select desired course number (hyper link). In the pop-up window that appears, select the Enroll options at the top right hand corner of the window. At confirmation message will appear at the top of the window indicating that you have been enrolled in the course. Email notification of enrollment will also be sent to your registration email account.
Note: You must have a registered LearnCenter account to enroll in an LCI seminar.

What forms of payment are accepted?

Payment for registration can be made via major credit card (Visa, MasterCard, American Express).

May I use MDF funds to pay for training?

You may use Co-Op funds to pay for the training. To use Co-Op funds, first purchase a training session thought LCI Online using s credit card. Once the transaction is complete, fill out and submit The Co-Op Claim Form to salesops@lutron.com.

What if I cannot attend?

We understand that circumstances sometimes prevent you from joining us. Should this occur, please contact us as soon as possible. Also, please be advised of the following cancellation policy.
If your cancellation notification is received:
• 21 days or more prior to the start date –100% refund
• Between 20 days and 8 days prior to the start date – 20% refund
• Less than 8 days prior to start date – no refund
To receive a refund for a session or if you have questions regarding our refund policy, please contact the Lutron Customer Education Department at +1 610.282.6280 Option 4 or Training@lutron.com.
Pennsylvania FAQs (Coopersburg, PA)

Training Center:

Your training will be hosted in the Lighting Control Institute at Lutron’s World Headquarters. The physical address of this location is 7200 Suter Road, Coopersburg, PA 18036.

Flight Information:

Arrival Transportation – We recommend you fly into the Lehigh Valley International Airport (ABE) the night prior to training. Lutron’s contracted hotel provides complimentary shuttle service to the hotel from ABE. Please contact the Hyatt Place Bethlehem at 610-625-0500 to make arrangements. Should you choose to fly into another airport (PHI – Philadelphia, PA or EWR – Newark, NJ) you will be required to arrange transportation from the airport to the hotel.

Departure Transportation – We recommend you fly out of the Lehigh Valley International Airport (ABE) on the final night of training. Flights should be booked after 5 pm. Lutron will provide complimentary shuttle service from the Training Center to ABE once training has concluded. Should you choose to fly out of another airport (PHI – Philadelphia, PA or EWR – Newark, NJ) you will be required to arrange transportation from the Training Center to the airport.

Hotel Accommodations:

A hotel stay for the duration of training is included in the training fee. Attended will be put on in the Hyatt Place Bethlehem, 45 West North Street, Bethlehem, PA 18015, (610-625-0500). Check in is at … the night prior to the start of training and check out is the morning of the last day of training.

Transportation:

Your training fee includes the following transportation:
From ABE to Hyatt Place Bethlehem (Hyatt Place Bethlehem, 610-625-0500)
Daily Training Shuttle from Hyatt Place Bethlehem to Training Facility and back (Lutron – All days)
From Lutron Training Center to ABE (Lutron – Final day)
If you are flying into ABE, we do not recommend you rent a car.

Meals:

Breakfast: Complimentary Breakfast is served every day at the Hyatt Place Bethlehem.
Lunch: The Lutron Training Center will provide lunch during training.
Dinner: Lutron will provide 1 dinner during training (2 dinners for 5 day classes). All other dinners are the responsibility of the attendee.
At the Lutron Training Center, you will also find freshly brewed coffee, cold drinks, water, and light snacks throughout the day.
Florida FAQs (Plantation, FL)

Training Center:

Your training will be hosted in the Lutron Electronics Training and Showroom Facility. The physical address of this location is 101 N.W. 100th Avenue, Plantation, FL 33324.

Flight Information:

Arrival Transportation – Attendees are responsible to make arrangements to arrive at the Hotel the night prior to the start of training.
Departure Transportation – We recommend you fly out of the Fort Lauderdale Airport (FLL) on the final night of training. Flights should be booked after 5 pm. Lutron will provide complimentary shuttle service from the Training Center to FLL once training has concluded.
Should you choose to fly out of another airport you will be required to arrange transportation from the Training Center to the airport.

Hotel Accommodations:

A hotel stay for the duration of training is included in the training fee. Attended will be put on in the Hyatt Place Plantation, 8530 W. Broward Boulevard, Plantation, FL 33324, (954-370-2220). Check in is at … the night prior to the start of training and check out is the morning of the last day of training.

Transportation:

Your training fee includes the following transportation:
Daily Training Shuttle from Hyatt Place Plantation to Lutron Training Center and back (Lutron – All days)
From Lutron Training Center to FLL (Lutron – Final day)

Meals:

Breakfast: Complimentary Breakfast is served every day at the Hyatt Place Plantation.
Lunch: The Lutron Training Center will provide lunch during training.
Dinner: Lutron will provide 1 dinner during training (2 dinners for 5 day classes). All other dinners are the responsibility of the attendee.
At the Lutron Training Center, you will also find freshly brewed coffee, cold drinks, water, and light snacks throughout the day.
California FAQs (Irvine, CA)

Training Center:

Your training will be hosted in the Lutron Electronics Training and Showroom Facility. The physical address of this location is 2458 Dupont Drive, Irvine, CA 92612.

Flight Information:

Arrival Transportation – We recommend you fly into the John Wayne Airport, Orange County Airport (SNA) the night prior to training. Lutron’s contracted hotel provides complimentary shuttle service to the hotel from SNA. Please contact the Wyndham Irvine Orange County Airport at 949-863-1999 to make arrangements.
Should you choose to fly into another airport you will be required to arrange transportation from the airport to the hotel.

Departure Transportation – We recommend you fly out of the John Wayne Airport, Orange County Airport (SNA) on the final night of training. Flights should be booked after 5 pm. Lutron will provide complimentary shuttle service from the Training Center to SNA once training has concluded.
Should you choose to fly out of another airport you will be required to arrange transportation from the Training Center to the airport.

Hotel Accommodations:

A hotel stay for the duration of training is included in the training fee. Attended will be put on in the Wyndham Irvine Orange County Airport, 17941 Von Karman Avenue, Irvine, CA 92614, (949-865-1999). Check in is at … the night prior to the start of training and check out is the morning of the last day of training.

Transportation:

Your training fee includes the following transportation:
From SNA to Wyndham Irvine Orange County Airport (Wyndham Irvine Orange County Airport, 949-865-1999)
Daily Training Shuttle from Wyndham Irvine Orange County Airport to Lutron Training Center and back (Lutron – All days)
From Lutron Training Center to SNA (Lutron – Final day)
If you are flying into SNA, we do not recommend you rent a car.

Meals:

Breakfast: Complimentary Breakfast is served every day at the Wyndham Irvine Orange County Airport.
Lunch: The Lutron Training Center will provide lunch during training.
Dinner: Lutron will provide 1 dinner during training (2 dinners for 5 day classes). All other dinners are the responsibility of the attendee.
At the Lutron Training Center, you will also find freshly brewed coffee, cold drinks, water, and light snacks throughout the day.