Onsite Services

For more information, please choose from the list of specific Onsite services below.

System Optimization

Optimize your current Lutron system to get the best performance for your project. Learn more

Onsite Startup

Onsite Startup includes a visit to the job site by a Lutron Service Representative to configure the newly installed lighting control system to match the approved sequence of operations and to train the end user. Schedule a visit


If your lighting preferences or needs for a space have changed, a Lutron Field Service Engineer can visit your site to reprogram the lighting to your requests. Learn more, read about our System Optimization service.


If staff turnover leaves you without properly-trained employees, Lutron can help. When you reach a Scheduling Representative, mention your interest in system training. For a training agenda regarding your system, please contact us via our online Onsite Service Inquiry form.

System repair

lf you have a system problem that you're unable to resolve with assistance from our Tech Support Representatives, you can request a visit by a Field Service Engineer to diagnose and resolve the issue.

Onsite Performance-Verification Walkthrough

An Onsite Performance-Verification Walkthrough is an Onsite visit to demonstrate the system functionality to the facility representatives or the commissioning agent.

Onsite Performance-Verification Documentation

Enhanced startup documentation that describes pre-functional tests, functional test, and test results. This documentation is a required by many green building standards.