Service Overview

At Lutron, our first principle is to take care of you, our customer. This section will guide you through the services we offer and help make your ownership experience even more enjoyable.

The Lutron Service and Support Guide provides the most up-to-date warranty and service plan information. It will also guide you to the right person for questions regarding engraving, replacement parts, spare parts packages, training sessions, energy optimisation visits, and more.

Service and Support Guide (English)

If you cannot find what you are looking for, please contact your local Lutron office.

NEW! Commercial Startup Options

Lutron now offers system startup options to meet the needs of your project. Learn more

On-site Service

A Lutron representative will happily visit the site of your project to assist with system startups, training, repairs, and much more. Learn more


Many Lutron products and systems include a warranty to cover parts and labor. Find the warranty for your Lutron item online. Find a warranty

Service Plans

Lutron offers 3 types of service plans: Silver, Gold, or Platinum. Compare each plan to decide which plan best suits your project. Learn more

Replacements, Upgrades & Additions

Keep your system on the cutting edge with software upgrades, system additions, and part replacements. Learn more

Service FAQs

Get quick answers to some of the most frequently asked questions regarding Lutron services. Learn more