Service
Technical Support
+44 (0) 207.680.4481
Mon–Fri: 8 AM – 6 PM (GMT)
eatechnicalsupport@lutron.com

(US): +11 (0) 800.523.9466
24 hours a day/
7 days a week
Customer Service
+44 (0) 207.702.0657
Mon–Fri: 8 AM – 6 PM (GMT)
eacs@lutron.com
 

Service Plans

Our 3 standard service plans and the benefits of each plan are detailed below. To help you choose the plan that's right for you, we've also included a comparison chart.

Service plan availability differs by country. Check with your Lutron representative to find out which plans are available for your project.

Silver Level

This basic coverage provides the peace of mind that Lutron will be there for you if you experience a problem with your system. It is recommended for facilities that may not have electricians or engineers on staff.
Typical Applications:
  • Places of worship
  • Residences
  • Libraries
  • Small offices
  • Small schools

Gold Level

The middle ground of our service offerings provides quicker response time, thus decreasing downtime. Scheduled maintenance is also included to reduce the chance of system disruption with preventative maintenance, training, and minor reprogramming.
Typical Applications:
  • Hotels
  • Stadiums
  • Museums
  • Office buildings
  • Restaurants
  • Large universities

Platinum Level

Our most comprehensive package provides the quickest response available and scheduled maintenance to keep your system working to your standards and your expectations.
Typical Applications:
  • Casinos
  • Convention centers
  • Luxury hotels
  • Research centers
  • Hospitals

Lutron Service Plans

  Silver Gold Platinum
Annual Scheduled Maintenance
(includes preventative maintenance, on-site training, and minor reprogramming)		     Yes Yes
24-Hour Response Time         Yes
72-Hour Response Time     Yes    
100% Parts and 100% Labor Yes Yes Yes
Unlimited Technical Hotline Support Yes Yes Yes
Remote Diagnostics
(for applicable systems)		 Yes Yes Yes

The table above provides a quick comparison of the 3 standard Lutron service plans.