In-House Support, Available Worldwide
Add decades of expertise and hundreds of specialists to your commercial project with the lighting industry's largest manufacturer-employed services team.
Deliver projects on spec.
Translate complex design visions into detailed specifications. Our in-house team develops comprehensive documentation and operation sequences to support project delivery.
Deliver projects on time.
Prevent delays and keep projects on schedule. Our project support team leverages their experience to anticipate potential pain points and keep projects moving forward.
Deliver projects on budget.
Manage projects proactively to prevent costly errors and change orders. With Lutron support, keep all parties aligned and address issues before they impact your budget.
Start Your Project with Confidence
Our experts deliver the design insights & installation knowledge you need to start your project poised for success.
Design & Specification Services
Lutron works directly with design professionals to understand project objectives and help them realize their design intent. Navigate the complexities of dynamic white light, code compliance, and sustainable design with our support.
Installation Support
Lutron's installation support reduces project risks by confirming correct installation and system integration. Our experts guide your project through critical installation milestones, preventing costly delays and ensuring seamless operation.
Begin with What You Need—Add More Over Time
Included Services
Many Lutron projects include support services to ensure proper planning, installation, and functionality. These common offerings include system verification, basic startup assistance, and technical support to create a solid foundation for your project.
Add-On Services
Tailor your project experience with enhanced, add-on services. From after-hours startup to integration assistance and comprehensive verification packages, these options provide additional expertise when and where you need it most.
Having the right people working on a project like this makes complicated issues seamless and perfect.
Explore Support Options
Whether you're designing, specifying, installing, or managing Lutron systems, Lutron offers the services and support you need.
Specifiers
Dynamic White Programming Package
Fine-tune tunable white sequences with specialized programming support. This multi-visit package includes verification, on-site programming during business hours and after hours, plus a remote session for final adjustments to achieve your precise lighting vision.
Sensor Layout & Tuning
Ensure occupancy and daylight sensors perform exactly as designed. Our specialists take responsibility for proper sensor placement and programming, optimizing system functionality while maintaining your aesthetic vision.
On-Site Scene & Level Tuning
Make real-time adjustments to lighting scenes after system startup. Our specialists work with you on-site to fine-tune light levels, ensuring the implemented system perfectly reflects your design intent and meets the specific needs of the space.
Remote Programming Assistance
Fine-tune your lighting system with expert guidance from anywhere. Our remote programming assistance connects you with specialists who can help adjust scenes, levels, and sequences without requiring an on-site visit.
System Performance Verification Documentation
Get help meeting LEED and WELL building certification requirements with system verification. Our documentation services help validate system performance and provide the necessary paperwork to demonstrate compliance with green building standards.
Performance Verification Walkthrough
Demonstrate system functionality to facility representatives or commissioning agents. This on-site service verifies that all aspects of the installed system meet specifications and perform as designed before final project turnover.
Installers
Pre-Wire Verification
Eliminate potential miswires before installation begins. This preventative service familiarizes your team with Lutron system wiring requirements, reviews submittal documentation, and establishes a clear timeline for installation milestones.
Post-Wire Termination Verification
Confirm proper system wiring before commissioning begins. Our specialists verify that processors are online, devices are correctly installed and wired, and the system is communicating properly before startup procedures, preventing costly troubleshooting later.
Electrical Contractor Prep Services Package
Streamline the commissioning process with comprehensive preparation services. This package combines on-site pre-wire and post-wire verification visits to ensure installation accuracy and minimize costly rework during system startup.
Integration Service
Coordinate seamless integration with building management systems. Our consultative service creates a detailed integration plan among all parties and supports setup between vendors, resolving ownership conflicts before they cause delays.
After-Hours Startup
Meet aggressive project timelines with flexible scheduling options. When project schedules require it, our technicians can provide system startup support outside normal business hours or on holidays to keep your project on track.
Remote Service Options
Access expert guidance without disrupting your workflow. Our remote service options offer immediate, cost-effective technical support through secure connections, eliminating the need for on-site visits when quick assistance is required.
End Users
Customer System Orientation
Set up an orientation so your clients learn how to operate and maintain their new lighting control system. Our specialists provide hands-on training for facility personnel, covering system operation, maintenance procedures, and basic optimization recommendations.
Training Services
Maximize system potential through comprehensive educational options. Choose from classroom, hands-on, or remote training formats to ensure your client’s team understands how to operate, maintain, and modify your lighting control system.
Technology Support Plans
Keep your clients’ system running smoothly with a customizable Technology Support Plan (TSP). TSPs include preventive and as-needed maintenance visits, as well as expedited remote or on-site support with coverage terms ranging from one to eight years.
Spare Parts Package
Minimize downtime with strategically selected backup components. Our specialists recommend and supply the optimal spare parts package to maintain system integrity throughout the life cycle of your client’s building.
Optimization Service
Help your clients optimize their system over time. Request a visit from a Lutron service representative to assess system usage and explore opportunities for efficiency improvements that align with the facility’s current use.
Programming Service
Schedule a four-hour remote programming assistance session for your client to make programming adjustments, with direction from a facility manager or specifier.