Customizable Technology Support Plan Options
A Lutron Technology Support Plan (TSP) is a multi-year service contract that provides preventive and as-needed maintenance visits, as well as expedited remote or onsite support.
Silver
✔ Replacement Parts and Lutron Labor Coverage
✔ 72-Hour Onsite/Remote Response Time
✔ Unlimited Technology Hotline Support
✔ Remote Diagnostics (Applicable to connected Quantum, Athena and Vive Systems)
Gold
✔ Replacement Parts and Lutron Labor Coverage
✔ 48-Hour Onsite/Remote Response Time
✔ Scheduled Maintenance Visits
✔ Remote Diagnostics (Applicable to connected Quantum, Athena and Vive Systems)
Platinum
✔ Replacement Parts and Lutron Labor Coverage
✔ 24-Hour Onsite/Remote Response Time
✔ Scheduled Maintenance Visits
✔ Priority Support Line
✔ Unlimited Technology Hotline Support
Keep your System Running Smoothly
Versatile Maintenance Visits
Streamline and simplify system updates. You design a maintenance schedule that best meets your needs, including training visits, programming updates, or system optimization.
Troubleshooting and Service
All TSPs include expedited (72-, 48-, or 24-hour) response time for repairs and service. Higher tiers receive faster remote/on-site service.
Replacement Parts
If a Lutron system part fails, the cost of replacement parts and Lutron labor is covered for the term of the TSP.
Customizable Coverage Term
TSPs range from one to eight years in duration – select the number of years and the number of scheduled preventive maintenance visits (default is one visit).
Preventive Maintenance Visits
Design your contract with scheduled preventive maintenance visits, performed on site or remotely. Our technicians work with you to identify and prioritize the support services you need from training your team to system reprogramming and optimization. We help keep your Lutron system in top shape.
Why Invest in a Lutron Technology Support Plan?
Protect your investment. A Lutron TSP is the best way to keep your lighting
control system up-to-date and running smoothly
Peace of Mind
Peace of Mind
Maintenance visits, performed by factory-trained technicians, deliver a powerful combination of preventive service and training for your facilities team to keep your system current and cutting-edge.
Minimize Downtime
Minimize Downtime
Minimize system downtime with 24-, 48-, or 72-hour expedited, on-site response time, depending on your plan. Remote diagnostics, system status updates, and technology support can help get your system up and running even more quickly.
Optimized Energy Savings
Optimized Energy Savings
Take advantage of system optimization services to identify opportunities for energy savings. Sustainability is a top concern among today’s business owners – a Lutron TSP can help you achieve your goals.
Predictable Budget Management
Predictable Budget Management
With Lutron parts, shipping, and diagnostic labor coverage, TSPs help eliminate unexpected hits to your OpEx budget. You’re in good hands with Lutron.