Privacy Policy
Lutron Electronics Co., Inc. and its subsidiaries, affiliates and related companies (collectively “Lutron”) respects the privacy of our web site visitors and users who license Lutron mobile and other software applications (collectively “Apps”). This Privacy Policy applies to all web sites and Apps of Lutron. Please review the following document that explains what information we collect and how we intend to use that information.
Information Collected

Lutron’s primary goal in collecting information is to provide you with a superior customized online experience, and outstanding Apps and customer service.

When you visit Lutron web sites or license Lutron Apps, you may provide us with the following types of information: (1) web site, App and email use information collected as you and other people browse, download and use our web sites and Apps or respond to Lutron initiated email (example: type of web browser and operating system used to access the Lutron web site or App), (2) information you knowingly and voluntarily choose to disclose to Lutron that we collect on an individual basis (example: completing an online form requesting product literature or inputting your name, address, email, project management information, etc. or that of your customer/client), and (3) information about your device (example: internet protocol (IP) address, MAC address, and geolocation of your device). For supplemental information about specific data collection utilized within an App, please refer to that App’s End User License Agreement. The web browser you choose to use may have a “do not track” (or similar) option available in the browser’s settings. Lutron does not currently respond to the “do not track” signal on its Websites or online services; Lutron web sites or Apps may utilize 3rd party services (see Usage Reporting, below), you should review with those 3rd parties how they process “do not track” requests.

By using a Lutron web site or App, you allow Lutron to access information as stated above, and to record, compile and use such information in the provision and improvement of the services, features, and functionality available from the web site or App.
Web Site, App and Email Use Information

Lutron utilizes technology to accumulate information about traffic on our web sites, use of Apps and the effectiveness of email communication with you. Lutron may collect information 1) during your visit to a Lutron web site or during download and use of an App, 2) when you open an email from Lutron and – where legally required (e.g. in the EU) – you have given us your consent to do so, and 3) when you click a link within an email from Lutron and – where legally required (e.g. in the EU) – you have given us your consent to do so, Lutron utilizes automatic data collection tools which include web beacons, cookies, embedded web links, and similar information gathering tools. The data collected may include your IP address, the pages you view at Lutron web sites, the links you click, and other actions you take in connection with Lutron web sites and Apps. Lutron may also use some of these automatic data collection tools in connection with certain emails sent from Lutron and therefore may collect information using these tools when you open an email or click on a link contained in an email from Lutron if – where legally required (e.g. in the EU) – you have given us your consent. We use this information to: gather information in order to design and improve our web pages and Apps, monitor web site, email and App usage, and compile business and technical statistics. We may share this information on an aggregate or individual basis with third parties in furtherance of our business needs. However, Lutron does not sell or rent such information to third parties for the purpose of soliciting you for nonLutron products and services. For supplemental information about the specific uses of data collected from your use of an App please refer to that App’s End User License Agreement.
Information You Disclose to Lutron; Use of Information by Lutron

We strongly advise you NOT to submit to us sensitive information, such as your Social Security Number or credit card information, unless it is absolutely necessary for the purpose of your communication. Even though we strive to protect your personal information and privacy, we cannot guarantee the security of information you disclose online and you do so at your own risk.

We will process information that we have collected about you for our business purposes such as preparing quotations, handling orders, opening accounts or evaluating credit requests. We may also process your information for advertising or research purposes unless you object to such processing. We might forward personal data to other Lutron group companies and service providers in accordance with applicable data protection regulations. This includes, if for example you are located in the EU/EEA, forwarding your information to entities outside the EU/EEA if the receiving entity provides for an adequate protection of personal data according to the European Data Protection Directive.

Please be advised that, as permitted by local law and regulation, any information that you provide to Lutron shall become the sole and exclusive property of Lutron upon submission. Lutron may disclose information that you have provided us if we have a good faith belief that such disclosure is necessary to (a) comply with the law or legal process served on Lutron; or (b) protect and defend the rights and property of Lutron or others; in any event, Lutron will disclose information only in accordance with applicable regulations.

Protection of Information

To protect your information, Lutron uses an encryption technology when data is transmitted or shared with analytics companies who may assist us in understanding how our web sites and Apps are used. We may also share encrypted versions of the information you have provided in order to enable our partners to append other available information about you for analysis or advertising related use.
Email from Lutron

You may receive email communication from Lutron in two ways: 1) email received from an individual at Lutron based on existing business relationships and 2) electronically initiated email originating from your interaction with a Lutron web site or App. For electronically initiated email, should you wish to no longer receive such communications an “UNSUBSCRIBE” link will be included in the email by which you may elect to be removed from further email communications. In such an event Lutron will remove your email address from further electronically initiated communication and you should not receive further email communications unless you subsequently interact with a Lutron web site and again provide your email address.

Cookies are small pieces of data that are stored by a user's web browser when accessing a web site. Cookies are part of the flow of information between hardware devices and web browsers, and can be used for, among other things, customizing user interaction with web sites and enhancing web site performance and utility.

On our Sites we use the following types of cookies:

Cookie Purpose
Google Analytics This cookie enables us to estimate our audience size and usage pattern.
Pardot This cookie enables us to estimate the effectiveness of e-mail marketing activity such as the use of our web sites after you have received an e-mail from Lutron.
myLutron login This cookie is essential for our Site to allow you to use areas of web site and access content that require authentication.
Service Support This cookie is essential for our Site to allow you to use our Site in a way that makes your browsing experience more convenient.
myLutron Remember me This cookie is essential for our Site to recognize you when you return to our Site and maintains your log in to myLutron.
Support Community This cookie is essential for us to recognize you when returning to the site and recall certain user-specific preferences. These cookies enable us to estimate the effectiveness of online marketing activity on and related websites. Anytime you see a blue, right facing arrow, in the upper right corner of an ad, you can click on it to opt out of behaviorally targeted advertising served by that particular publisher.

You may elect to refuse to accept cookies by changing your browser preferences and/or utilizing commercially available software programs. Please understand that if you do not accept cookies from Lutron’s web sites, it may affect the performance, including your ability to access certain features.
Web Beacons

Lutron may utilize web beacons, clear GIF’s or similar technology to assist in delivering effective web site and App content to you. Web beacons may be used alone or in conjunction with cookies to compile information about your web site and App usage and your interaction with email received from Lutron. We may use such technologies to gauge the effectiveness of certain communications and marketing campaigns.
Usage Reporting

Lutron may utilize the analytics and crash reporting services of a 3rd party to provide us with anonymous statistical and technical information about your usage of our web site and Apps.
Our web sites and Apps may use the following services:
  • Flurry Analytics – This service provides us with anonymous data about how our Apps are used, including type of device, operating system, general geographic data, and usage patterns within the Apps. You may opt-out of reporting by Flurry Analytics by following the instructions on their site:
  • Google Analytics – This service provides us with anonymous data to help analyze our audience size and usage patterns on our Site. You may opt-out of reporting by Google Analytics by following the instructions on their site:
  • Crittercism – This service provides us with anonymous hardware and software information in the event that a crash occurs while using our Apps. You may opt-out of this service within the Apps.
  • Localytics – This service provides us with anonymous data about how our Apps are used, including type of device, operating system, general geographic data, and usage patterns within the Apps. You may opt-out of reporting by Localytics by disabling “Send anonymous usage data” in the App settings.
Other Web Sites

This Privacy Policy applies only to Lutron controlled web sites and Apps. We do not monitor the content, information, or web practices of any web sites or Apps linked to or from our web site or Apps, and make no representations about the current security of these sites and Apps. We encourage users to review the privacy statements of other web sites and Apps they visit.

Please note that the existence of any external link to another web site or App does not suggest that we are endorsing the linked company, its products and/or its services.
A Note About Children

Lutron web sites and Apps are not intended for use by minors under the age of 13 years, and we do not intend to collect any personal information or data from children under the age of 13. We do not believe that minors should submit personal information without the consent of a parent or guardian, and encourage parents and guardians to supervise their children's online activities.
Changes to this Privacy Policy

If changes are made to Lutron’s Privacy Policy, we will post the updated version on our web sites with an updated revision date, and will provide updates to our Apps.
Conditions of Use

Your use of this site or Lutron Apps is subject to this Privacy Policy. By using this site, you agree to be bound by this Privacy Policy.
Privacy Policy Contact

If you have any questions about our privacy policy, the data stored about you or if you would like us to delete any data or information you have provided to Lutron, e.g. in the App click here to contact Lutron and we will respond in a reasonable time. Please note that some or all of the information you provide may be required in order for us to provide our services or the App to function properly.

Date: October 8, 2015