Lighting Control Institute

LCI Frequently Asked Questions

General Questions

How do I register for a seminar?

Course offerings and descriptions are located at About LCI. Click on the course name for further information on the course, including location and date offerings. When you determine which course to attend, you will then register electronically. The Lutron training department utilizes RegOnline for registration processing. The registration system will request all information required and will process payment for the seminar fee. After registration is completed, you will receive a confirmation e-mail.

What is the cost of these seminars?

The seminar fee for LCI courses is $200 USD per day. The fee includes your hotel arrangements, meals and ground transportation for the duration of the seminar.

What forms of payment are accepted?

Payment for registration can be made by a major credit card (Visa, MasterCard, American Express), by purchase order (must have a billing account with Lutron) or by co-op (must have a Lutron co-op account, 100% co-opable).

How do I get to the training center?

If you are staying at the hotel during the seminar, Lutron will provide ground transportation from the hotel to the training center, various facilities, and dining locations. We encourage you to utilize provided ground transportation. If you need to drive, please refer to the directions and be advised that parking is limited. Please see training center specific FAQs for information on air travel to and from the seminars.

What if I cannot attend?

We understand that circumstances sometimes prevent you from joining us. Should this occur, please contact us as soon as possible. Also, please be advised of the following cancellation policy.
 
If your cancellation notification is received:
• 21 days or more prior to the start date –100% refund
• Between 20 days and 8 days prior the to start date – 20% refund
• Less than 8 days prior to start date – no refund
 
To receive a refund for a session or if you have questions regarding our refund policy, please contact the Lutron Customer Education Department at +1 610.282.6280.
Pennsylvania FAQs (Coopersburg, PA)

What airport should I fly into?

We recommend you use the Lehigh Valley International Airport (ABE). The hotel provides a shuttle service from this airport. If you are arriving into any other airport, you will need to make arrangements for transportation to the hotel.

When should I arrive in the Lehigh Valley area?

If you are staying at the hotel, we recommend that you arrive the evening prior to first day of the seminar. We ask that you would meet the training group in the hotel lobby at 7:45AM on the first day of training, where a shuttle will be available to transport you to the training facility.
 
If you are not staying with the group at the hotel and will be driving to Lutron, please make plans to arrive by 8:15AM on the first day.

Where will I be staying?

Lutron uses various hotels in the Lehigh Valley area for training sessions in Pennsylvania. Hotel information for each session is available on the home page of each registration link under the “Lodging” tab. Also, hotel information will be e-mailed to you in your registration confirmation e-mail.
 
Lutron will make your hotel reservations, based on the information you provide in your registration. If you choose to extend your stay, please be advised that payment for any additional nights is the responsibility of the attendee and will be handled directly with the hotel.

When can I schedule my return flight?

Lutron will provide shuttle transportation to the Lehigh Valley airport on the last day of the session. Please schedule your departure flight for after 5PM. For those who depart from another airport or who have a departure flight from Lehigh Valley prior to 5PM, please be advised that you will need to arrange your own airport transportation.

What should I wear?

We recommend business casual attire. We also suggest that you bring a light sweater or jacket as classroom temperatures may vary. Please note that all seminars include a tour of our manufacturing facility. For your safety during the tour; closed toe shoes, sleeves, and long pants are required.

What if I have special dietary or medical needs?

Please make us aware of any special needs when you register for the seminar. There is a section in the registration process specifically for this information. We will do our best to accommodate any need you require.
Virginia FAQs (Ashland, VA)

What airport should I use?

We recommend you fly into the Richmond International Airport (RIC). Taxi service from Richmond Airport is $50–$60 one-way and takes 20–30 minutes depending on traffic.

When should I arrive in the Richmond area?

If you are staying at the hotel, we recommend that you arrive the evening prior to first day of the seminar. We ask that you would meet the training group in the hotel lobby at 7:45AM on the first day of training, where a shuttle will be available to transport you to the training facility.
 
If you are not staying with the group at the hotel and will be driving to Lutron, please make plans to arrive by 8:15AM on the first day.

Where will I be staying?

Hampton Inn in Glen Allen is the hotel used for all training sessions in Virginia. Lutron will make your hotel reservations based on the information you provide in your registration. If you choose to extend your stay, please be advised that payment for any additional nights is the responsibility of the attendee and will be handled directly with the hotel.

When can I schedule my return flight?

Lutron will provide shuttle transportation to the Richmond airport on the last day of the session. Please schedule your departure flight for after 6PM. For those who depart from another airport or who have a departure flight from Richmond prior to 6PM, please be advised that you will need to arrange your own airport transportation.

What should I wear?

We recommend business casual attire. We also suggest that you bring a light sweater or jacket as classroom temperatures may vary.
Florida FAQs (Plantation, FL)

What airport should I fly into?

We recommend flying into the Fort Lauderdale-Hollywood International Airport (FLL). The hotel provides a shuttle service from this airport. If you are arriving into any other airport other than Fort Lauderdale, you will need to make arrangements for transportation to the hotel.

When should I arrive into the Fort Lauderdale area?

If you are staying at the hotel, we recommend that you arrive the evening prior to first day of the seminar. We ask that you would meet the training group in the hotel lobby at 7:45AM on the first day of the training, where a shuttle will be available to transport you to the training facility.
 
If you are not staying with the group at the hotel and will be driving to Lutron, please make plans to arrive by 8:15AM on the first day.

Where will I be staying?

The Hampton Inn in Plantation is the hotel used for all training sessions in Florida. Lutron will make your hotel reservations based on the information you provide in your registration. If you choose to extend your stay, please be advised that payment for any additional nights is the responsibility of the attendee and will be handled directly with the hotel.

When can I schedule my return flight?

Lutron will provide shuttle transportation to the Fort Lauderdale airport on the last day of the session. Please schedule your departure after 5PM. For those who depart from another airport or who have a departure flight from Fort Lauderdale prior to 5PM, please be advised that you will need to arrange your own airport transportation

What should I wear?

We recommend business casual attire. We also suggest that you bring a light sweater or jacket as classroom temperatures may vary.
California FAQs (Irvine, CA)

What airport should I fly into?

We recommend that you use the Orange County/John Wayne Airport (SNA). The hotel provides a shuttle service from this airport. If you are arriving in an airport other than Irvine, you will need to make arrangements for transportation to the hotel.

When should I arrive in the Irvine area?

If you are staying at the hotel, we recommend that you arrive the evening prior to first day of the seminar. We ask that you would meet the training group in the hotel lobby at 7:45AM on the first day of training, where a shuttle will be available to transport you to the training facility.

If you are not staying with the group at the hotel and will be driving to Lutron, please make plans to arrive by 8:15AM on the first day.

Where will I be staying?

The Crowne Plaza in Irvine is the hotel used for all training sessions in California. Lutron will make your hotel reservations based on the information you provide in your registration. If you choose to extend your stay, please be advised that payment for any additional nights is the responsibility of the attendee and will be handled directly with the hotel.

When can I schedule my return flight?

Lutron will provide shuttle transportation to the Orange County Airport on the last day of the session. Please schedule your departure flight for after 5PM. For those who depart from another airport or who have a departure flight from Irvine prior to 5PM, please be advised that you will need to arrange your own airport transportation.

What should I wear?

We recommend business casual attire. We also suggest that you bring a light sweater or jacket as classroom temperatures may vary.