Service Plans

Service

Technical Support
+44 (0) 207.680.4481
Mon–Fri: 8 AM – 6 PM (GMT)
eatechnicalsupport@lutron.com

(US): +11 (0) 800.523.9466
24 hours a day/
7 days a week

Customer Service
+44 (0) 207.702.0657
Mon–Fri: 8 AM – 6 PM (GMT)
eacustsvc@lutron.com

Service Plans

Our 3 standard service plans and the benefits of each plan are detailed below. To help you choose the plan that's right for you, we've also included a comparison chart.

Service plan availability differs by country. Check with your Lutron representative to find out which plans are available for your project.

Silver Level

This basic coverage provides the peace of mind that Lutron will be there for you if you experience a problem with your system. It is recommended for facilities that may not have electricians or engineers on staff.

Typical Applications:

Places of worship
Residences
Libraries
Small offices
Small schools

Gold Level

The middle ground of our service offerings provides quicker response time, thus decreasing downtime. Scheduled maintenance is also included to reduce the chance of system disruption with preventative maintenance, training, and minor reprogramming.

Typical Applications:

Hotels
Stadiums
Museums
Office buildings
Restaurants
Large universities

Platinum Level

Our most comprehensive package provides the quickest response available and scheduled maintenance to keep your system working to your standards and your expectations.

Typical Applications:

Casinos
Convention centers
Luxury hotels
Research centers
Hospitals

Lutron Service Plans

	Silver	Gold	Platinum
Annual Scheduled Maintenance (includes preventative maintenance, on-site training, and minor reprogramming)
24-Hour Response Time
72-Hour Response Time
100% Parts and 100% Labor
Unlimited Technical Hotline Support
Remote Diagnostics (for applicable systems)

The table above provides a quick comparison of the 3 standard Lutron service plans.

See how Lutron's superior light control enhances the many facets of your home and workplace. Find inspiration through rich visualisations of Lutron design.

The Lutron Experience Center

Whether you are looking to reduce energy costs, increase comfort, or manage light control solutions, Lutron products offer the flexibility you need with the energy savings you want.

Sivoia QS Wireless Insulating Honeycomb Shades

HomeWorks QS
Whole Home Control

Lutron is committed to providing top-notch service for each of its innovative products and systems. Explore the array of service options available to our customers, as well as an exhaustive collection of technical resources and materials.

Gain the competitive edge that Lutron has enjoyed for more than 50 years through light control education and training. In this section, find industry primers, online tools, training seminars, exhibits, and more.

Learn about Lutron's past, present, and future. See what made Lutron the industry leader it is today, and the innovations we are tirelessly developing for tomorrow's light control.

Service Plans

Our 3 standard service plans and the benefits of each plan are detailed below. To help you choose the plan that's right for you, we've also included a comparison chart.

Silver Level

Gold Level

Platinum Level

Lutron Service Plans

See how Lutron's superior light control enhances the many facets of your home and workplace. Find inspiration through rich visualisations of Lutron design.

The Lutron Experience Center

Whether you are looking to reduce energy costs, increase comfort, or manage light control solutions, Lutron products offer the flexibility you need with the energy savings you want.

Sivoia QS Wireless Insulating Honeycomb Shades

HomeWorks QSWhole Home Control

Lutron is committed to providing top-notch service for each of its innovative products and systems. Explore the array of service options available to our customers, as well as an exhaustive collection of technical resources and materials.

Gain the competitive edge that Lutron has enjoyed for more than 50 years through light control education and training. In this section, find industry primers, online tools, training seminars, exhibits, and more.

Learn about Lutron's past, present, and future. See what made Lutron the industry leader it is today, and the innovations we are tirelessly developing for tomorrow's light control.

Service Plans

Our 3 standard service plans and the benefits of each plan are detailed below. To help you choose the plan that's right for you, we've also included a comparison chart.

Silver Level

Gold Level

Platinum Level

Lutron Service Plans

HomeWorks QS
Whole Home Control