Service Plans

Service

Technical Support
+44 (0) 207.680.4481
Mon–Fri: 8 AM – 6 PM (GMT)
eatechnicalsupport@lutron.com

(US): +11 (0) 800.523.9466
24 hours a day/
7 days a week

Customer Service
+44 (0) 207.702.0657
Mon–Fri: 8 AM – 6 PM (GMT)
eacustsvc@lutron.com

Service Plans

Our 3 standard service plans and the benefits of each plan are detailed below. To help you choose the plan that's right for you, we've also included a comparison chart.

Service plan availability differs by country. Check with your Lutron representative to find out which plans are available for your project.

To request warranty and service plan information, contact your local Lutron office.

Silver Level

This basic coverage provides the peace of mind that Lutron will be there for you if you experience a problem with your system. It is recommended for facilities that may not have electricians or engineers on staff.

Typical Applications:

Places of worship
Residences
Libraries
Small offices
Small schools

Gold Level

The middle ground of our service offerings provides quicker response time, thus decreasing downtime. Scheduled maintenance is also included to reduce the chance of system disruption with preventative maintenance, training, and minor reprogramming.

Typical Applications:

Hotels
Stadiums
Museums
Office buildings
Restaurants
Large universities

Platinum Level

Our most comprehensive package provides the quickest response available and scheduled maintenance to keep your system working to your standards and your expectations.

Typical Applications:

Casinos
Convention centers
Luxury hotels
Research centers
Hospitals

Lutron Service Plans

	Silver	Gold	Platinum
Annual Scheduled Maintenance (includes preventative maintenance, on-site training, and minor reprogramming)
24-Hour Response Time
72-Hour Response Time
100% Parts and 100% Labor
Unlimited Technical Hotline Support
Remote Diagnostics (for applicable systems)

The table above provides a quick comparison of the 3 standard Lutron service plans.

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